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Sprinklr and Brandwatch hold a significant share in the social listening solutions industry. Sprinklr, renowned for its Unified-CXM platform, integrates AI-driven capabilities with customer experience management, empowering over 1,400 enterprise clients to streamline social media engagement and analytics. Brandwatch stands out for its sophisticated social listening and analytics tools, catering to diverse industries with a focus on real-time consumer insights and brand reputation management. Brandwatch's platform excels in monitoring global conversations across social media platforms, providing deep insights into consumer sentiment, competitive intelligence, and market trends.
Major players operating in the social listening solutions industry are: