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Hosted PBX Market Share

Report ID: GMI2883
Published Date: Jan 2021
Report Format: PDF

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Hosted PBX Market Share

The global hosted PBX industry is characterized by large-scale investments in VoIP technologies to meet low latency and real-time communication demands. For instance, My Country Mobile, a leading VoIP voice provider, has aggressively added new features to its voice services. The company has also invested heavily in setting up over 500,000 retail outlets globally and partnering with over 1,000 global telecom operators.

The market has also witnessed several strategic alliances between key players to launch new products with added functionalities to maintain their revenue share and profitability. For instance, in April 2020, Tampa Bay DSL, Inc. partnered with Cisco to provide its UC-One Remote WorkStation application free for all users until June 2020, amid the ongoing pandemic. The partnership helped Tampa Bay DSL strengthen its foothold amongst local businesses and increase its competitiveness.

Some of the prominent companies operating in the market are :

3CX
8x8, Inc.
AT&T, Inc.
Avaya, Inc
BT Group
BullsEye Telecom
CenturyLink, Inc.
Cisco Systems, Inc
Comcast Corporation
Datavo
Megapath (Fusion Connect, Inc.)
Mitel Networks Corporation
NEC Corporation
NexGen Technology Group
NovoLink Communications, Inc.
OneConnect Services, Inc.
Ozonetel
Plantronics, Inc.
RingCentral, Inc
TPx Communications, Inc

Authors: Preeti Wadhwani, Preeti Wadhwani

Frequently Asked Questions (FAQ) :

The market size of hosted PBX was valued at USD 5 billion in 2020 and is set to expand at a CAGR of over 12% through 2027.

The solution segment in France captured 40% of market share in 2020 and will grow further owing to the soaring demand for high system uptime.

Japan industry share from large enterprises segment is likely to grow at over a 13% CAGR through 2027 owing to increasing dependence on cloud communication.

The government segment in Brazil market is poised to grow at a nearly 15% rate through 2027 due to the surging use of modern telephony systems across federal agencies.

Asia Pacific captured 25% of global market share in 2020 and will record appreciable growth due to the growing number of startups and internet users.