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Hosted PBX Market Size

Report ID: GMI2883
Published Date: Jan 2021
Report Format: PDF

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Hosted PBX Market Size

Hosted PBX Market size exceeded USD 5 billion in 2020 and is poised to grow at over 12% CAGR between 2021 and 2027.

The hosted PBX industry is witnessing a significant disruption with increasing commercialization of 5G and rapidly growing use of VoIP networks. Increasing dependence on cloud-based unified communications and transition from legacy systems are promoting the adoption of hosted PBX services. The prices of hosted network services have also declined substantially.

What are the growth opportunities in this market?

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Hosted PBX services have gained traction amid the ongoing COVID-19 pandemic as majority of the industries have switched to remote working protocols. As per the June 2020 press release by Ericsson, the duration of voice call sessions increased by up to 70% during the lockdown phase. This has spurred the adoption of hosted PBX services as enterprises ensure they are well dimensioned to handle the unprecedented amount of call traffic generated by remote employees.

Hosted PBX Market Report Attributes
Report Attribute	Details
Base Year:	2020
Hosted PBX Market Size in 2020:	USD 5 Billion
Forecast Period:	2021 to 2027
Forecast Period 2021 to 2027 CAGR:	12%
2027 Value Projection:	USD 11 Billion
Historical Data for:	2016 to 2019
No. of Pages:	270
Tables, Charts & Figures:	369
Segments covered:	Component, Organization Size, Industry Vertical, and Region
Growth Drivers:	Shifting focus towards enterprise mobility Cost-benefits over traditional PBX networks Increasing adoption of cloud based unified communications Growing emphasis on hosted VoIP solutions Increasing popularity of Unified Communications-as-a-Service (UCaaS)
Pitfalls & Challenges:	Concerns over Quality of Service (QOS) Data security and privacy concerns Compatibility and interoperability issues

Learn more about the key segments shaping this market

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Authors: Preeti Wadhwani, Preeti Wadhwani

Frequently Asked Questions (FAQ) :

The market size of hosted PBX was valued at USD 5 billion in 2020 and is set to expand at a CAGR of over 12% through 2027.

The solution segment in France captured 40% of market share in 2020 and will grow further owing to the soaring demand for high system uptime.

Japan industry share from large enterprises segment is likely to grow at over a 13% CAGR through 2027 owing to increasing dependence on cloud communication.

The government segment in Brazil market is poised to grow at a nearly 15% rate through 2027 due to the surging use of modern telephony systems across federal agencies.

Asia Pacific captured 25% of global market share in 2020 and will record appreciable growth due to the growing number of startups and internet users.