Report Content
Chapter 1 Methodology & Scope
1.1 Market scope & definitions
1.2 Base estimates & calculations
1.3 Forecast calculations
1.4 Data sources
1.4.1 Primary
1.4.2 Secondary
1.4.2.1 Paid sources
1.4.2.2 Public sources
Chapter 2 Executive Summary
2.1 Industry 3600 synopsis, 2018-2032
Chapter 3 Industry Insights
3.1 Industry ecosystem analysis
3.2 Supplier landscape
3.2.1 Software providers
3.2.2 Service providers
3.2.3 Technology providers
3.2.4 End users
3.3 Profit margin analysis
3.4 Technology & innovation landscape
3.5 Patent analysis
3.6 Key news & initiatives
3.7 Regulatory landscape
3.8 Impact forces
3.8.1 Growth drivers
3.8.1.1 Rise of remote work
3.8.1.2 Increasing focus on employee well-being
3.8.1.3 Growing digital transformation
3.8.1.4 Rising focus on diversity, equity, and inclusion (DEI)
3.8.2 Industry pitfalls & challenges
3.8.2.1 Lack of alignment with employee needs
3.8.2.2 Overreliance on technology
3.9 Growth potential analysis
3.10 Porter’s analysis
3.10.1 Supplier power
3.10.2 Buyer power
3.10.3 Threat of new entrants
3.10.4 Threat of substitutes
3.10.5 Industry rivalry
3.11 PESTEL analysis
Chapter 4 Competitive Landscape, 2023
4.1 Introduction
4.2 Company market share analysis
4.3 Competitive positioning matrix
4.4 Strategic outlook matrix
Chapter 5 Market Estimates & Forecast, By Component, 2018-2032 (USD Billion)
5.1 Key trends
5.2 Software
5.2.1 Employee engagement platforms
5.2.2 Learning & development tools
5.2.3 Performance management software
5.2.4 Employee feedback & surveys
5.2.5 Employee well-being solutions
5.2.6 HR analytics & insights
5.2.7 Onboarding & offboarding solutions
5.2.8 Others
5.3 Service
5.3.1 Consulting & advisory service
5.3.2 Implementation & integration service
5.3.3 Training & support service
5.3.4 Managed service
Chapter 6 Market Estimates & Forecast, By Organization Size, 2018-2032 (USD Billion)
6.1 Key trends
6.2 SME
6.3 Large enterprises
Chapter 7 Market Estimates & Forecast, By Deployment Model, 2018-2032 (USD Billion)
7.1 Key trends
7.2 On premises
7.3 Cloud
Chapter 8 Market Estimates & Forecast, By End User, 2018-2032 (USD Billion)
8.1 Key trends
8.2 BFSI
8.3 Manufacturing
8.4 Retail
8.5 IT & technology
8.6 Healthcare
8.7 Government & public sector
8.8 Hospitality
8.9 Others
Chapter 9 Market Estimates & Forecast, By Region, 2018-2032 (USD Billion)
9.1 Key trends
9.2 North America
9.2.1 U.S.
9.2.2 Canada
9.3 Europe
9.3.1 UK
9.3.2 Germany
9.3.3 France
9.3.4 Italy
9.3.5 Spain
9.3.6 Nordics
9.3.7 Rest of Europe
9.4 Asia Pacific
9.4.1 China
9.4.2 India
9.4.3 Japan
9.4.4 Australia
9.4.5 South Korea
9.4.6 Southeast Asia
9.4.7 Rest of Asia Pacific
9.5 Latin America
9.5.1 Brazil
9.5.2 Mexico
9.5.3 Argentina
9.5.4 Rest of Latin America
9.6 MEA
9.6.1 South Africa
9.6.2 Saudi Arabia
9.6.3 UAE
9.6.4 Rest of MEA
Chapter 10 Company Profiles
10.1 15Five
10.2 Achievers Solutions Inc.
10.3 ADP Inc.
10.4 Bamboo HR LLC
10.5 Ceridian (Dayforce)
10.6 Cornerstone OnDemand Inc.
10.7 Culture Amp Pty Ltd
10.8 IBM Kenexa
10.9 InMoment
10.10 Kazoo
10.11 Kronos Inc.
10.12 Limeade
10.13 Microsoft Corp.
10.14 Oracle Corp
10.15 Qualtrics
10.16 Salesforce Inc.
10.17 SAP SE
10.18 ServiceNow Inc.
10.19 SurveyMonkey Inc.
10.20 Workday Inc.
Employee Experience Management Market Analysis
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Based on component, the software segment dominated around USD 3.5 billion revenue in 2023. As organizations prioritize employee satisfaction and productivity, the adoption of EXM solutions powered by innovative software is rising. These platforms streamline processes and enhance communication to foster a positive work environment. With features, such as analytics, automation, and personalized experiences, EXM software is empowering companies to optimize employee engagement and retention. The surging importance of employee experience and the higher demand for advanced software solutions tailored to meet the evolving needs of modern workplaces will boost the segment growth.
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Based on the organization size, the large enterprises segment held over 69% of the employee experience management market share in 2023. With expansive workforces, large organizations are prioritizing employee satisfaction and productivity to maintain competitiveness. EXM solutions offer comprehensive tools to streamline processes, improve communication, and enhance workplace culture. The growing recognition of employee experience in talent retention and performance by large enterprises is further driving heavy investments in EXM initiatives. The growing development of advanced EXM platforms tailored to meet the unique needs of large-scale operations will also ensure sustained market growth.
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North America employee experience management market accounted for 35% of the revenue share in 2023. With a strong emphasis on employee satisfaction and productivity, organizations in this region are increasingly adopting EXM solutions to offer robust features, such as analytics, automation, and personalized experiences to optimize employee engagement. As North American companies recognize the link between positive employee experiences and business success, the demand for EXM will further continue to grow. The growing efforts led on shaping the future of workplace management and employee well-being will further drive the regional market growth.