Delivery-as-a-Service Market Analysis

Based on service type, the market is divided into temperature-controlled, real-time tracking, signature confirmation, contactless delivery, express delivery, insurance, and returns & exchanges. The express delivery segment is expected to grow at 21% CAGR during the forecast period.

• Express delivery refers to the provision of expedited delivery services that guarantee fast and timely shipment of goods to customers. This segment caters to customers who prioritize speed and urgency in receiving their orders, often opting for same-day or next-day delivery options. Delivery-as-a-Service (DaaS) providers offering express services leverage efficient logistics networks, optimized route planning, and advanced tracking systems to ensure rapid order fulfillment.
  
• The express delivery segment is particularly prevalent in industries, such as e-commerce, retail, food delivery, and logistics, where prompt delivery is essential for meeting customer expectations and maintaining a competitive edge. A key feature of express delivery services may include flexibility.
  

Based on industry vertical, the market is divided into e-commerce & retail, healthcare, automotive, consumer goods, food & beverage, manufacturing, pharmaceuticals, and others. The e-commerce & retail segment accounted for 19.5% of the delivery-as-a-service market share in 2023.

• The rapid growth of the e-commerce industry has driven the demand for Delivery-as-a-Service (DaaS) solutions in online purchases. As more consumers turn to online shopping, e-commerce retailers require efficient and reliable delivery services to fulfill orders and meet customer expectations.
  
• With increasing competition, e-commerce & retail businesses are prioritizing customer experience and satisfaction. Delivery-as-a-Service (DaaS) providers enhance the delivery experience by offering features, such as real-time tracking, delivery notifications, and easy returns, contributing to customer loyalty and repeat business.
  

North America delivery-as-a-service market held over 33% of the revenue share in 2023. The region houses one of the largest and most mature e-commerce markets globally. The increasing consumer preference for online shopping, coupled with the convenience of doorstep delivery, is fueling the demand for Delivery-as-a-Service (DaaS) solutions. As e-commerce continues to thrive, Delivery-as-a-Service (DaaS) providers are leveraging this growth by offering efficient and reliable delivery services to meet the evolving needs of online retailers and consumers.

North America is at the forefront of technological innovation, with advancements in areas, such as AI, ML, and automation, transforming the delivery landscape. Delivery-as-a-Service (DaaS) providers in the region are utilizing these technologies to optimize delivery routes, enhance tracking capabilities, and improve overall efficiency in last-mile delivery.