Shared Services Center Market Trends

Shared Services Center (SSC) industry trends indicate a burgeoning global presence, with surveys conducted by leading companies showcasing a rising demand in several countries. The adoption of advanced technologies like AI and automation, coupled with a focus on enhancing customer experience, is prevalent. Companies increasingly leverage SSCs to streamline operations and boost efficiency. The data from these surveys underscores the growing recognition of shared services as a strategic business model, reflecting a paradigm shift in organizational dynamics across diverse markets worldwide.

To cite an instance, in August 2023, in a survey conducted by Deloitte, India emerged as the leading destination for global shared services, surpassing Poland and Mexico. The findings projected a significant growth trajectory for India, anticipating the establishment of over 1,900 global capability centers (GCCs) employing a workforce of 2 million and generating an impressive $60 billion in revenue. As one of the world's premier exporters of services, India was deemed poised to reinforce its global standing through the continued expansion of shared service centers, further contributing to its economic prowess and international business influence.