Shared Services Center Market Analysis

Based on service, the finance and accounting services segment accounted for 32% of the market share in 2023, propelled by the finance and accounting sector. Organizations increasingly leverage SSCs to centralize and optimize finance and accounting services, seeking cost efficiency, standardized processes, and improved financial management. With the growing complexity of financial operations, SSCs play a pivotal role in enhancing accuracy and compliance. The demand for shared services in finance and accounting reflects a strategic move by companies to streamline operations, reduce costs, and ensure robust financial governance in an ever-evolving business landscape.

Based on organization size, the large enterprises segment held around 67% of the shared services center market share in 2023. Recognizing the efficiency gains and cost-effectiveness, sizable corporations increasingly adopt SSCs to centralize and streamline diverse business functions. The appeal lies in consolidating support services like HR, finance, and IT, allowing large enterprises to optimize processes, reduce redundancy, and enhance overall productivity. This strategic embrace of shared services aligns with the imperative for agility and resource optimization, underscoring the pivotal role SSCs play in meeting the multifaceted needs of expansive and complex business structures.

Asia Pacific shared services center market recorded 33% of the revenue share in 2023, led by the dynamic business landscape and increasing globalization. Companies in APAC are leveraging SSCs to centralize support functions, promoting operational efficiency and cost savings. The demand is fuelled by a growing recognition of the strategic advantages offered by shared services, including streamlined processes and enhanced agility. As APAC continues to be a key economic hub, the shared services model becomes instrumental in meeting the diverse and evolving needs of businesses across the region.