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OSS/BSS Market Size

Report ID: GMI2921
Published Date: Jan 2024
Report Format: PDF

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OSS/BSS Market Size

OSS/BSS Market was valued at USD 67.7 billion in 2023 and is estimated to register a CAGR of 12.5% between 2024 & 2032. Many telecommunications and service providers are undergoing digital transformation to enhance their operational efficiency, improve customer experience, and stay competitive. Quoting an instance, in January 2024, Netcracker Technology revealed that Advanced Info Service (AIS), Thailand's largest mobile operator, will streamline its billing systems by adopting Netcracker Revenue Management. As a part of Netcracker Digital BSS, this move aims to enhance time-to-market, provide a consolidated sales and revenue view, enable product bundling, and elevate overall customer experience.

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Increasing complexity in service offerings will be a key driver behind market growth. Service providers are diversifying their offerings to include a wide range of services, such as IoT (Internet of Things), cloud services, and digital content. This diversification adds complexity to their operations and requires sophisticated OSS/BSS solutions to manage billing, customer relationships, and service provisioning across various platforms. For instance, in August 2023, Communications Data Group and Calix, Inc. jointly announced the successful integration of MBS, cloud-based OSS/BSS solution by CDG, with Calix Cloud®. This seamless integration leverages the Calix Cloud Subscriber Services API and CDG's API to facilitate the automatic registration and visibility of new and updated MBS subscribers and billing information within Calix Support and Marketing Cloud. The enhanced API not only improves automation and data accuracy but also streamlines the creation and provisioning of subscriber broadband services, reducing manual tasks for service providers.

OSS/BSS Market Report Attributes
Report Attribute	Details
Base Year:	2023
OSS/BSS Market Size in 2023:	USD 67.7 Billion
Forecast Period:	2024 - 2032
Forecast Period 2024 - 2032 CAGR:	12.5%
2032 Value Projection:	USD 199.3 Billion
Historical Data for:	2018 - 2023
No. of Pages:	220
Tables, Charts & Figures:	295
Segments covered:	Solution, deployment model, enterprise size, application
Growth Drivers:	Surge in the demand for service assurance Growing need for lowering the operational expenses (OPEX) Growing adoption of convergent billing systems Increasing trend of outsourcing OSS/BSS services
Pitfalls & Challenges:	Reluctance to migrate from legacy systems Availability of open-source platforms

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However, the OSS/BSS market deals with sensitive customer data, billing information, and network management. Security and privacy concerns can act as a significant restraint, especially as cyber threats continue to evolve. Service providers must ensure that OSS/BSS solutions comply with stringent data protection regulations and standards, adding complexity to system implementation and potentially slowing down adoption.

Authors: Preeti Wadhwani, Aishvarya Ambekar

Frequently Asked Questions (FAQ) :

Industry size for OSS/BSS was valued at USD 67.7 billion in 2023 and is estimated to register a CAGR of 12.5% between 2024 and 2032, as many telecommunications and service providers are undergoing digital transformation to enhance their operational efficiency.

In 2023, the cloud segment accounted for a market share of 32% and is projected to grow by 2032, favored by the inherent advantages in scalability, flexibility, and cost-effectiveness.

North America dominated the global OSS/BSS market with a major share of over 45% in 2023, attributed to the rapid deployment and adoption of 5G technology in the region.

Accenture PLC, Nokia Corporation, Agile Network Systems, Netcracker Technology Corporation, Amdocs, Infosys Limited, BMC Software Inc., IBM Corporation, Broadcom Inc., Huawei Technologies Co., Ltd., Cisco Systems Inc., HP Enterprise Company, Comarch SA and CSG Systems International, Inc.