OSS/BSS Market Size

OSS/BSS Market Size

OSS/BSS Market was valued at USD 67.7 billion in 2023 and is estimated to register a CAGR of 12.5% between 2024 & 2032. Many telecommunications and service providers are undergoing digital transformation to enhance their operational efficiency, improve customer experience, and stay competitive. Quoting an instance, in January 2024, Netcracker Technology revealed that Advanced Info Service (AIS), Thailand's largest mobile operator, will streamline its billing systems by adopting Netcracker Revenue Management. As a part of Netcracker Digital BSS, this move aims to enhance time-to-market, provide a consolidated sales and revenue view, enable product bundling, and elevate overall customer experience.

Increasing complexity in service offerings will be a key driver behind market growth. Service providers are diversifying their offerings to include a wide range of services, such as IoT (Internet of Things), cloud services, and digital content. This diversification adds complexity to their operations and requires sophisticated OSS/BSS solutions to manage billing, customer relationships, and service provisioning across various platforms. For instance, in August 2023, Communications Data Group and Calix, Inc. jointly announced the successful integration of MBS, cloud-based OSS/BSS solution by CDG, with Calix Cloud®. This seamless integration leverages the Calix Cloud Subscriber Services API and CDG's API to facilitate the automatic registration and visibility of new and updated MBS subscribers and billing information within Calix Support and Marketing Cloud. The enhanced API not only improves automation and data accuracy but also streamlines the creation and provisioning of subscriber broadband services, reducing manual tasks for service providers.

However, the OSS/BSS market deals with sensitive customer data, billing information, and network management. Security and privacy concerns can act as a significant restraint, especially as cyber threats continue to evolve. Service providers must ensure that OSS/BSS solutions comply with stringent data protection regulations and standards, adding complexity to system implementation and potentially slowing down adoption.