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Information Technology Service Management Market Share

Report ID: GMI7115 Published Date: October 2023Report Format: PDF
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Summary
Table of Content

Information Technology Service Management Market Share

Major players operating in the information technology service management industry are:

  • Atlassian
  • BMC Software, Inc.
  • Freshworks Inc.
  • EasyVista
  • IFS
  • Ivanti
  • Open Text
  • ManageEngine
  • ServiceNow.
  • SysAid

ServiceNow and BMC Software, Inc. are major players in the Information Technology Service Management (ITSM) market. They offer end-to-end service management platforms that streamline IT operations, enhance user experiences, and improve efficiency. Their customer bases, global presence, and continued investments in AI, automation & cloud-based services make them dominant in ITSM, serving diverse industries and addressing the evolving needs of businesses worldwide.

Author: Preeti Wadhwani,
Frequently Asked Question(FAQ) :

What is the size of information technology service management market?+

The market valuation of the information technology service management was exceeded USD 7.8 billion in 2022 and is estimated to register a CAGR of over 10% between 2023 and 2032.

Why is North America emerging as a lucrative growth avenue for IT service management market players?+

North America information technology service management market held a share of around 38% in 2022 and is expected to register significant growth through 2032, as the region is home to numerous technologically advanced enterprises that are increasingly adopting ITSM to streamline operations, enhance customer experiences, and improve efficiency.

How will large enterprises influence the IT service management market?+

The large enterprises segment accounted for a market share of around 75% in 2022 and is expected to witness significant growth through 2032, as these organizations have complex IT infrastructures, necessitating comprehensive ITSM solutions for efficient management.

Which companies frame the competitive landscape of IT service management industry?+

Atlassian, BMC Software, Inc., Freshworks Inc., EasyVista, IFS, Ivanti, Open Text, ManageEngine, ServiceNow, and SysAid.

Information Technology Service Management Market Scope

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