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One significant ongoing trend in the express and small parcel industry is the increased adoption of technology to enhance operational efficiency and customer experience. Companies are leveraging advanced technologies such as artificial intelligence (AI), machine learning, and big data analytics to optimize route planning, predict delivery times, and improve parcel tracking. Automation in sorting facilities and the use of robotics for handling parcels are also gaining traction, enabling faster processing and reducing human error. Additionally, the integration of Internet of Things (IoT) devices allows for real-time tracking and monitoring, enhancing transparency and reliability.
For instance, in February 2024, DHL implemented AI-driven systems to optimize delivery routes and predict peak times, reducing delays and operational costs. The company’s "Resilience360" platform uses big data analytics to provide predictive insights and risk management for its logistics operations, improving overall service quality and efficiency.
DHL Express, DPDgroup, FedEx Express, Hermes (Evri), Royal Mail, UPS (United Parcel Service), and USPS (United States Postal Service), are some of the major express and small parcel companies worldwide.
North America industry held 36% share in 2023 and is expected to register a commendable CAGR from 2024-2032 due to highly developed logistics infrastructure, strong e-commerce growth, and high consumer demand for quick deliveries in the region.
Express and small parcel industry from the road delivery segment held 56% share in 2023 and is expected to register an appreciable CAGR from 2024-2032 due to its flexibility, extensive reach, and cost-effectiveness.
Market size for express and small parcel was USD 397.2 billion in 2023 and is expected to register over 5% CAGR from 2024-2032 owing to the rapid expansion of online shopping worldwide.