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Online sales are contributing to the improvement of customer experiences in retail. An increasing number of customers are using online retailers to make purchases, and new product categories are constantly being offered. Online sales further offer remedies for most of the problems encountered during the conventional used car purchasing procedure. These include easy price comparisons & benchmarking, at-home car deliveries & trade-ins, minimal or no paperwork, and instant access to a large selection of available automobiles and personalized suggestions.
Cazoo (UK) and the Aramis Group, (in which Stellantis holds a controlling stake) are some examples of web-based retailers that carry out much of their sales process online. New retailers, on the other hand, are typically well-known participants at the top of the value chain who have begun to sell their cars online. Leasers, C2B cash purchasers, and auction platforms, such as LeasePlan with CarNext, Arval with Autoselect, Auto1 with Autohero, and BCA with Cinch, are among the new online retailers.
The introduction of used car warranty services is becoming a significant growth driver in the used cars market, as it enhances consumer confidence and trust. These warranties provide buyers with a sense of security, knowing that they are protected against potential mechanical failures and costly repairs.
By offering warranties, dealerships can differentiate themselves from competitors and appeal to a broader audience, including first-time car buyers and those seeking reliable transportation options. This increased assurance encourages more consumers to consider purchasing used cars, thereby expanding the market. Due to this, warranty services are boosting sales and enhancing overall customer satisfaction and loyalty.