Automated Parcel Delivery Terminals Market Size - By Component (Hardware, Software, Services), By Deployment Location (Indoor, Outdoor), By Terminal (Standalone, Integrated), By End-use (Government, Retail, Shipping & Logistics) & Forecast, 2024 - 2032

Automated Parcel Delivery Terminals Market Size

Automated Parcel Delivery Terminals Market size was valued at USD 872.3 million in 2023 and is estimated to register a CAGR of over 11% between 2024 and 2032. The exponential rise in e-commerce has been a primary driver for the market. With consumers increasingly preferring online shopping, the volume of packages requiring efficient and secure delivery solutions has surged.
 

Automated parcel delivery terminals offer a convenient and flexible alternative to traditional delivery methods, enabling customers to pick up their packages at their convenience. This is particularly appealing in urban areas where last-mile delivery can be challenging due to traffic congestion and parking issues. The scalability and efficiency of these terminals help e-commerce companies manage the growing volume of deliveries, improve customer satisfaction, and reduce delivery costs.
 

In January 2024, InPost launched a parcel locker service at Katowice Airport in Poland, located in Terminal B near security, which allows passengers to send prohibited items by post. Passengers can use free boxes and tape to pack items and arrange delivery via the InPost app to another locker or Polish address, thus enhancing passenger comfort and expanding to Terminal A. Moreover, modern consumers expect a seamless shopping experience, which extends to the delivery of their purchases.
 

Automated parcel delivery terminals provide a 24/7 accessible solution, allowing customers to retrieve their parcels at any time that suits them. This flexibility is especially beneficial for those with busy schedules who cannot always be home to receive deliveries. The convenience of these terminals further reduces the likelihood of missed deliveries and the associated inconvenience of arranging redelivery or collection from a distant location. As consumer lifestyles become busier, the demand for such convenient delivery solutions are expected to grow and create lucrative opportunities for the automated parcel delivery terminals market.
 

Establishing a network of these terminals requires substantial capital expenditure, including the costs of purchasing the equipment, installing them in suitable locations, and integrating necessary technological infrastructure. Additionally, there are ongoing maintenance costs to ensure the terminals remain operational and secure, which can include software updates, hardware repairs, and monitoring systems.
 

For many businesses, especially smaller retailers and logistics companies, these expenses can be a considerable barrier to entry. Moreover, ensuring the terminals are placed in optimal locations that balance accessibility for consumers with security concerns can be complex and costly. This challenge is further compounded by the need to regularly upgrade and adapt the technology to keep up with advances in security features and user interfaces, ensuring a consistent and reliable user experience.
 

Automated Parcel Delivery Terminals Market Trends

The integration of advanced technologies such as artificial intelligence (AI), the Internet of Things (IoT), and machine learning is transforming the capabilities of automated parcel delivery terminals. These technologies enable real-time monitoring and management of the terminal network, predictive maintenance, and enhanced security features such as facial recognition and biometric authentication. AI-driven analytics can optimize the allocation and utilization of lockers, ensuring efficient handling of fluctuating parcel volumes. IoT connectivity allows for seamless communication between terminals and central management systems, providing real-time updates and enhancing the overall customer experience.
 

In August 2023, InPost expanded its partnership with Vinted by launching the InPost Shop, a new parcel pick-up service in the UK. This service provides Vinted's over eight million UK members with additional collection options at participating stores, complementing their existing 5,000 locker networks. The move addresses the high demand for out-of-home (OOH) delivery solutions. The new service enhances convenience and supports its goal to become the UK’s largest OOH provider.
 

Moreover, with the rising urbanization, smart city initiatives are increasingly incorporating automated parcel delivery terminals as part of their infrastructure. These terminals support the efficient and sustainable delivery of goods in dense urban environments by reducing traffic congestion and pollution associated with traditional delivery methods. They are often integrated into multi-modal transportation hubs, residential complexes, and commercial centers, making them an integral component of smart urban logistics.
 

Automated Parcel Delivery Terminals Market Analysis

Based on deployment location, the market is divided into indoor terminals and outdoor terminals. The indoor terminal segment accounted for over 57% of the market share in 2023, due to their enhanced security and safety benefits. Placed within buildings such as shopping malls, residential complexes, offices, or transit hubs, indoor terminals are shielded from the elements and potential vandalism, which significantly reduces the risk of damage or theft.
 

The controlled indoor environment safeguards parcels from environmental factors such as extreme temperatures and moisture, ensuring the contents remain in good condition. Additionally, indoor locations benefit from existing building security measures, including surveillance systems and on-site security personnel, which further enhance the protection of both the terminals and the parcels.
 

Based on end-use, the automated parcel delivery terminals market is categorized into government, retail, shipping & logistics, and others. The retail segment accounted for a market share of around 34% in 2023, owing to its significant demand for efficient and convenient parcel handling solutions. Retailers, particularly those involved in e-commerce, face high volumes of parcel deliveries that require streamlined and reliable distribution systems. Automated parcel delivery terminals offer a solution that enhances the efficiency of last-mile delivery by allowing customers to pick up their orders at their convenience, thus addressing the challenge of missed deliveries and reducing the need for costly redelivery attempts.
 

Moreover, these terminals are often strategically placed in retail locations such as shopping malls and storefronts, which are frequented by consumers, making them highly accessible and convenient. Additionally, the integration of automated terminals into retail environments supports the growth of omnichannel retail strategies, where seamless coordination between online and in-store shopping experiences is crucial in the market.
 

Asia Pacific is experiencing growth in the automated parcel delivery terminals market. The region accounted for a market share of over 35% in 2023. The rapid growth of e-commerce in countries such as China, India, and Japan has significantly increased the demand for efficient and scalable parcel delivery solutions. With large and densely populated urban centers, the region faces substantial challenges related to last-mile delivery, making automated parcel delivery terminals an attractive solution to streamline logistics and enhance delivery efficiency.
 

Additionally, the region's strong focus on technological innovation and infrastructure development supports the adoption of advanced automated systems. Governments and private companies are investing in smart city initiatives and infrastructure upgrades, which include the deployment of automated parcel delivery terminals to improve urban logistics and reduce delivery times.
 

Moreover, the U.S. boasts one of the largest and most advanced e-commerce markets globally, driving a high volume of parcel deliveries. The need for efficient, reliable, and scalable delivery solutions in response to this high demand makes automated parcel delivery terminals an appealing option for retailers and logistics providers in the country.
 

Further, the U.S. benefits from advanced technological infrastructure and significant investments in innovation, which supports the deployment and integration of automated parcel delivery terminals. With a strong emphasis on technology and automation, the regional market is well-positioned to adopt and leverage cutting-edge solutions for parcel delivery, including sophisticated automated systems.
 

In Europe automated parcel delivery terminals market is growing, as the region has a well-established e-commerce sector with a high volume of parcel deliveries, driven by a strong consumer preference for online shopping. This growing demand for efficient and reliable delivery solutions have led European retailers and logistics providers to adopt automated parcel delivery terminals to streamline last-mile delivery and enhance customer satisfaction.
 

Automated Parcel Delivery Terminals Market Share

LockTec, InPost, and Keba AG hold a significant market share of 28% in the automated parcel delivery terminals industry in 2023. LockTec is renowned for its advanced locking systems and secure parcel management solutions, which have made it a preferred choice for high-security applications. InPost has capitalized on its extensive network of parcel lockers, particularly in Europe, where it has leveraged its large footprint and user-friendly solutions to meet growing e-commerce demands effectively.
 

Keba AG, with its focus on cutting-edge automation and integration, offers highly reliable and scalable terminals that cater to a wide range of retail and logistics needs. Their ability to provide robust, flexible, and technologically advanced solutions, combined with strong customer support and operational efficiency, has enabled these companies to capture a significant share of the market.
 

Automated Parcel Delivery Terminals Market Companies

Major players operating in the automated parcel delivery terminals industry are:

• Bell and Howell, LLC
• ENGY Company
• InPost
• Keba AG
• LockTec
• Pitney Bowes
• Quadient       
   

Automated Parcel Delivery Terminals Industry News

• In Feb 2022, Nova Poshta has inaugurated an 18,000m² automated terminal in Dnipro, Ukraine, built for €28.5m (US$32.5m), with €13m (US$14m) funded by the EBRD. Equipped with MHS Global and Equinox technology, the terminal creates 500 jobs and operates 24/7, processing 26,000 parcels per hour, with future capacity to reach 36,000.
   
• In Jan 2023, Despite Czech regulations prohibiting unmanned aerial vehicle deliveries in cities, Brno-based 3L Robotics plans to launch the country's first drone landing helipad in 18 months. Partnering with developer CTP and architects Studio acht, 3L's system will handle parcels up to 40 cubic meters and 3 kilograms. This innovation aims to meet EU drone regulations and enhance urban parcel delivery.
   

The automated parcel delivery terminals market research report includes in-depth coverage of the industry with estimates & forecasts in terms of revenue ($Bn) & shipments (in Units) from 2021 to 2032 for the following segments:

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Market, By Component

• Hardware
  • Parcel Lockers & Kiosks
  • Access Control Systems
  • Display & User Interface
• Software
• Services

Market, By Deployment Location

• Indoor terminals
  • Standalone
  • Integrated
• Outdoor terminals
  • Standalone
  • Integrated

Market, By Terminal

• Standalone Terminals
• Integrated Terminals

Market, By End-use

• Government
• Retail
• Shipping & Logistics
• Others

The above information is provided for the following regions and countries:

• North America
  • U.S.
  • Canada
• Europe
  • UK
  • Germany
  • France
  • Italy
  • Spain
  • Russia
  • Nordics
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • ANZ
  • Southeast Asia
  • Rest of Asia Pacific 
• Latin America
  • Brazil
  • Mexico
  • Argentina
  • Rest of Latin America
• MEA
  • UAE
  • Saudi Arabia
  • South Africa
  • Rest of MEA