Report Content
Chapter 1 Methodology & Scope
1.1 Market scope & definition
1.2 Base estimates & calculations
1.3 Forecast calculation
1.4 Data sources
1.4.1 Primary
1.4.2 Secondary
1.4.2.1 Paid sources
1.4.2.2 Public sources
Chapter 2 Executive Summary
2.1 Speech analytics market 360º synopsis, 2018 - 2032
2.2 Business trends
2.2.1 Total Addressable Market (TAM), 2024 - 2032
2.3 Regional trends
2.4 Component trends
2.5 Deployment model trends
2.6 Organization size trends
2.7 End use trends
Chapter 3 Speech Analytics Industry Insights
3.1 Industry ecosystem analysis
3.2 Suppliers landscape
3.2.1 Software provider
3.2.2 Service providers
3.2.3 Distribution channel
3.2.4 End users
3.3 Technology & innovation landscape
3.4 Profit margin
3.5 Integration with CRM systems
3.6 Patent analysis
3.7 Key news and initiatives
3.7.1 Partnership/collaboration
3.7.2 Merger/acquisition
3.7.3 Investment
3.7.4 Product launch & innovation
3.8 Regulatory landscape
3.9 Impact forces
3.9.1 Growth drivers
3.9.1.1 Growing demand for customer insights
3.9.1.2 Rising focus on compliance and risk management
3.9.1.3 Advancements in AI and Natural Language Processing (NLP)
3.9.1.4 Increasing adoption of cloud-based solutions
3.9.2 Industry pitfalls & challenges
3.9.2.1 Accuracy and reliability issues
3.9.2.2 Data privacy and compliance concerns
3.10 Growth potential analysis
3.11 Porter’s analysis
3.12 PESTEL analysis
Chapter 4 Competitive Landscape, 2023
4.1 Introduction
4.2 Company market share, 2023
4.3 Competitive analysis of major market players, 2023
4.3.1 Avaya
4.3.2 Calabrio
4.3.3 CallMiner
4.3.4 Genesys
4.3.5 NICE
4.3.6 OpenText
4.3.7 Verint
4.4 Competitive positioning matrix, 2023
4.5 Strategic outlook matrix, 2023
Chapter 5 Speech Analytics Market Estimates & Forecast, By Component (Revenue)
5.1 Key trends, by component
5.2 Solution
5.3 Service
Chapter 6 Speech Analytics Market Estimates & Forecast, By Deployment Model (Revenue)
6.1 Key trends, by deployment model
6.2 On premises
6.3 Cloud
Chapter 7 Speech Analytics Market Estimates & Forecast, By Organization Size (Revenue)
7.1 Key trends, by organization size
7.2 SME
7.3 Large enterprises
Chapter 8 Speech Analytics Market Estimates & Forecast, By End Use (Revenue)
8.1 Key trends, by end use
8.2 Retail & e-commerce
8.3 Healthcare
8.4 BFSI
8.5 Telecommunication
8.6 IT
8.7 Automotive & transportation
8.8 Hospitality
8.9 Others
Chapter 9 Speech Analytics Market Estimates & Forecast, By Region (Revenue)
9.1 Key trends, by region
9.2 North America
9.2.1 U.S.
9.2.2 Canada
9.3 Europe
9.3.1 UK
9.3.2 Germany
9.3.3 France
9.3.4 Spain
9.3.5 Italy
9.3.6 Russia
9.3.7 Nordics
9.4 Asia Pacific
9.4.1 China
9.4.2 India
9.4.3 Japan
9.4.4 South Korea
9.4.5 Australia
9.4.6 Southeast Asia
9.5 Latin America
9.5.1 Brazil
9.5.2 Mexico
9.6 MEA
9.6.1 South Africa
9.6.2 Saudi Arabia
9.6.3 UAE
Chapter 10 Company Profiles (Business Overview, Financial Data, Product Landscape, Strategic Outlook, SWOT Analysis)
10.1 Almawave
10.2 Avaya
10.3 Calabrio
10.4 CallMiner
10.5 Chorus.ai
10.6 Clarabridge (Qualtrics)
10.7 Cogito
10.8 Dialpad
10.9 Genesys
10.10 Invoca
10.11 NICE
10.12 OpenText
10.13 Prodigal
10.14 Salesken
10.15 Talkdesk
10.16 Tethr
10.17 Uniphore
10.18 Verint
10.19 Veritone
10.20 VoiceBase
