Report Content
Chapter 1 Methodology & Scope
1.1 Market scope & definitions
1.2 Research design
1.2.1 Research approach
1.2.2 Data collection methods
1.3 Base estimates & calculations
1.3.1 Base year calculation
1.3.2 Key trends for market estimation
1.4 Forecast model
1.5 Primary research and validation
1.5.1 Primary sources
1.5.2 Data mining sources
Chapter 2 Executive Summary
2.1 Industry 3600 synopsis
Chapter 3 Industry Insights
3.1 Industry ecosystem analysis
3.2 Industry impact forces
3.2.1 Growth drivers
3.2.1.1 Integration of artificial intelligence (AI) /machine learning (ML) in the healthcare industry
3.2.1.2 Demand for a better customer experience
3.2.1.3 Growing focus on patient engagement
3.2.2 Industry pitfalls & challenges
3.2.2.1 High implementation cost
3.2.2.2 Concerns regarding data security
3.3 Growth potential analysis
3.4 Technological landscape
3.5 Regulatory landscape
3.6 Porter’s analysis
3.7 PESTEL analysis
Chapter 4 Competitive Landscape, 2023
4.1 Introduction
4.2 Company matrix analysis
4.3 Company market share analysis
4.4 Strategic outlook matrix
Chapter 5 Market Estimates and Forecast, By Component, 2021 – 2032 ($ Mn, Units)
5.1 Key trends
5.2 Software
5.3 Services
Chapter 6 Market Estimates and Forecast, By Functionality, 2021 – 2032 ($ Mn)
6.1 Key trends
6.2 Customer service and support
6.3 Digital commerce
6.4 Marketing
6.5 Sales
6.6 Cross-CRM
Chapter 7 Market Estimates and Forecast, By Type, 2021 – 2032 ($ Mn)
7.1 Key trends
7.2 Operational CRM
7.3 Analytical CRM
7.4 Collaborative CRM
Chapter 8 Market Estimates and Forecast, By Deployment Mode, 2021 – 2032 ($ Mn)
8.1 Key trends
8.2 On-premise model
8.3 Cloud/web-based model
Chapter 9 Market Estimates and Forecast, By End-Use, 2021 – 2032 ($ Mn)
9.1 Key trends
9.2 Healthcare providers
9.2.1 Hospitals
9.2.2 Clinics
9.2.3 Ambulatory surgical centers
9.2.4 Diagnostic & imaging centers
9.2.5 Pharmacies
9.2.6 Other healthcare providers
9.3 Healthcare payers
9.3.1 Private payers
9.3.2 Public payers
9.4 Life sciences industry
Chapter 10 Market Estimates and Forecast, By Region, 2021 – 2032 ($ Mn, Units)
10.1 Key trends
10.2 North America
10.2.1 U.S.
10.2.2 Canada
10.3 Europe
10.3.1 Germany
10.3.2 UK
10.3.3 France
10.3.4 Spain
10.3.5 Italy
10.3.6 Netherlands
10.3.7 Rest of Europe
10.4 Asia Pacific
10.4.1 China
10.4.2 Japan
10.4.3 India
10.4.4 Australia
10.4.5 South Korea
10.4.6 Rest of Asia Pacific
10.5 Latin America
10.5.1 Brazil
10.5.2 Mexico
10.5.3 Argentina
10.5.4 Rest of Latin America
10.6 Middle East and Africa
10.6.1 South Africa
10.6.2 Saudi Arabia
10.6.3 UAE
10.6.4 Rest of Middle East and Africa
Chapter 11 Company Profiles
11.1 Accenture plc
11.2 Actium Health
11.3 Alvaria
11.4 Cerner Corporation (Oracle Corporation)
11.5 Creatio
11.6 hc1
11.7 International Business Machines Corporation
11.8 Keona Health
11.9 LeadSquared
11.10 Microsoft Corporation
11.11 NICE
11.12 Salesforce, Inc.
11.13 SAP SE
11.14 Talisma
11.15 Veeva Systems Inc.
11.16 Verint Systems Inc.
11.17 Zoho Corporation Pvt. Ltd.
11.18 MediCRM.ai
