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Chatbot Market Size By Application (Customer Service, Social Media, Payment/Order Processing, Marketing), By Interface (Standalone, Web-Based, Third-Party), By End-Use (BFSI, Media and Entertainment, Healthcare, E-commerce, Retail, Travel and Tourism), By Type (Rule-Based, AI-Based), By Deployment Model (On-Premise, Cloud) Industry Analysis Report, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2018 - 2024

  • Report ID: GMI2643
  • Published Date: Jun 2018
  • Report Format: PDF

Report Content

Chapter 1.   Methodology & Scope

1.1.  Methodology

1.1.1. Initial data exploration

1.1.2. Statistical model and forecast

1.1.3. Industry insights and validation

1.1.4. Scope

1.1.5. Definition

1.1.6. Methodology and research parameters

1.2.  Data Sources

1.2.1. Primary

1.2.2. Secondary

Chapter 2.   Executive Summary

2.1.  Chatbot industry 360º synopsis, 2013 - 2024

2.1.1. Business trends

2.1.2. Regional trends

2.1.3. Application trends

2.1.4. Interface trends

2.1.5. End-use trends

2.1.6. Type trends

2.1.7. Deployment model trends

Chapter 3.   Chatbot Market Industry Insights

3.1.  Introduction

3.2.  Industry segmentation

3.3.  Industry landscape, 2013 - 2024

3.4.  Industry ecosystem analysis

3.5.  Industry evolution

3.6.  Industry architecture

3.7.  Chatbot Vs virtual assistant

3.8.  Market news

3.9.  Regulatory landscape

3.9.1. General Data Protection Regulation (GDPR)

3.9.2. China Data Privacy Standard

3.9.3. California Online Privacy Protection Act (CalOPPA)

3.9.4. Personal Data Protection Act 2012

3.9.5. German Bundesdatenschutzgesetz (BDSG)

3.9.6. Federal Information Security Management Act (FISMA)

3.10.    Technology & innovation landscape

3.10.1.  Technological advancements in AI

3.10.2.  Advancement and innovation in NLP

3.10.3.  Pattern recognition and image detection

3.10.4.  Predictive analytics

3.11.    Industry impact forces

3.11.1.  Growth drivers

3.11.1.1.   Enhanced customer service

3.11.1.2.   Emergence of messaging platforms

3.11.1.3.   Reduction in chatbot development costs

3.11.1.4.   Increasing usage of chatbots for marketing and sales

3.11.1.5.   Capital investments in chatbot technology

3.11.1.6.   Increasing use of chatbots in e-commerce sector

3.11.1.7.   Advancements in AI, NLP and cloud computing technologies

3.11.2.  Industry pitfalls & challenges

3.11.2.1.   Lack of awareness among businesses

3.11.2.2.   Security and privacy issues

3.11.2.3.   Dialects, question formation and speech recognition

3.11.2.4.   Not for every business

3.12.    Growth potential analysis

3.13.  Porter's analysis

3.14.  PESTEL analysis

Chapter 4.   Competitive Landscape

4.1.  Introduction

4.2.  Company market share, 2017

4.3.  Major market players, 2017

4.3.1. Baidu

4.3.2. Facebook

4.3.3. Google

4.3.4. IBM Watson

4.3.5. Nuance

4.3.6. LivePerson

4.3.7. Microsoft

4.4.  Innovation leaders, 2017

4.4.1. Botsify

4.4.2. Bold360

4.4.3. Chatfuel.

4.4.4. ChattyPeople

4.4.5. Helpshift

4.4.6. ManyChat.

4.5.  Other prominent vendors

Chapter 5.   Chatbot Market, By Application

5.1.  Key trends, by application

5.2.  Customer service    

5.2.1. Market estimates and forecast, 2013 - 2024

5.2.2. Market estimates and forecast, by region, 2015 – 2024

5.3.  Social media

5.3.1. Market estimates and forecast, 2013 - 2024

5.3.2. Market estimates and forecast, by region, 2013 - 2024

5.4.  Payment/order processing

5.4.1. Market estimates and forecast, 2013 - 2024

5.4.2. Market estimates and forecast, by region, 2013 - 2024

5.5.  Marketing

5.5.1. Market estimates and forecast, 2013 - 2024

5.5.2. Market estimates and forecast, by region, 2013 - 2024

5.6.  Others

5.6.1. Market estimates and forecast, 2013 - 2024

5.6.2. Market estimates and forecast, by region, 2013 – 2024

Chapter 6.   Chatbot Market, By Interface

6.1.  Key trends, by interface

6.2.  Standalone

6.2.1. Market estimates and forecast, 2013 - 2024

6.2.2. Market estimates and forecast, by region, 2013 – 2024

6.3.  Web-based

6.3.1. Market estimates and forecast, 2013 - 2024

6.3.2. Market estimates and forecast, by region, 2013 – 2024

6.4.  Third-party

6.4.1. Market estimates and forecast, 2013 - 2024

6.4.2. Market estimates and forecast, by region, 2013 – 2024

Chapter 7.   Chatbot Market, By Type

7.1.  Key trends, by type

7.2.  Rule-based

7.2.1. Market estimates and forecast, 2013 - 2024

7.2.2. Market estimates and forecast, by region, 2013 – 2024

7.3.  AI-based

7.3.1. Market estimates and forecast, 2013 - 2024

7.3.2. Market estimates and forecast, by region, 2013 – 2024

Chapter 8.   Chatbot Market, By Deployment Model

8.1.  Key trends, by deployment model

8.2.  On-premise

8.2.1. Market estimates and forecast, 2013 - 2024

8.2.2. Market estimates and forecast, by region, 2013 – 2024

8.3.  Cloud

8.3.1. Market estimates and forecast, 2013 - 2024

8.3.2. Market estimates and forecast, by region, 2013 – 2024

Chapter 9.   Chatbot Market, By End-Use

9.1.  Key trends, by end-use

9.2.  BFSI

9.2.1. Market estimates and forecast, 2013 - 2024

9.2.2. Market estimates and forecast, by region, 2013 – 2024

9.3.  Media and entertainment

9.3.1. Market estimates and forecast, 2013 - 2024

9.3.2. Market estimates and forecast, by region, 2013 – 2024

9.4.  Healthcare

9.4.1. Market estimates and forecast, 2013 - 2024

9.4.2. Market estimates and forecast, by region, 2013 – 2024

9.5.  E-commerce

9.5.1. Market estimates and forecast, 2013 - 2024

9.5.2. Market estimates and forecast, by region, 2013 – 2024

9.6.  Retail

9.6.1. Market estimates and forecast, 2013 - 2024

9.6.2. Market estimates and forecast, by region, 2013 – 2024

9.7.  Travel and tourism

9.7.1. Market estimates and forecast, 2013 - 2024

9.7.2. Market estimates and forecast, by region, 2013 – 2024

9.8.  Others

9.8.1. Market estimates and forecast, 2013 - 2024

9.8.2. Market estimates and forecast, by region, 2013 – 2024

Chapter 10. Chatbot Market, By Region

10.1.  Key trends, by region

10.2.  North America

10.2.1. Market estimates and forecast, 2013-2024

10.2.2.  Market estimates and forecast, by application, 2013-2024

10.2.3.  Market estimates and forecast, by interface, 2013-2024

10.2.4.  Market estimates and forecast, by end-use, 2013-2024

10.2.5.  Market estimates and forecast, by type, 2013-2024

10.2.6.  Market estimates and forecast, by deployment model, 2013-2024

10.2.7.  U.S.

10.2.7.1.   Market estimates and forecast, 2013-2024

10.2.7.2.   Market estimates and forecast, by application, 2013-2024

10.2.7.3.   Market estimates and forecast, by interface, 2013-2024

10.2.7.4.   Market estimates and forecast, by end-use, 2013-2024

10.2.7.5.   Market estimates and forecast, by type, 2013-2024

10.2.7.6.   Market estimates and forecast, by deployment model, 2013-2024

10.2.8. Canada

10.2.8.1.   Market estimates and forecast, 2013-2024

10.2.8.2.   Market estimates and forecast, by application, 2013-2024

10.2.8.3.   Market estimates and forecast, by interface, 2013-2024

10.2.8.4.   Market estimates and forecast, by end-use, 2013-2024

10.2.8.5.   Market estimates and forecast, by type, 2013-2024

10.2.8.6.   Market estimates and forecast, by deployment model, 2013-2024

10.3.  Europe

10.3.1. Market estimates and forecast, 2013-2024

10.3.2.  Market estimates and forecast, by application, 2013-2024

10.3.3.  Market estimates and forecast, by interface, 2013-2024

10.3.4.  Market estimates and forecast, by end-use, 2013-2024

10.3.5.  Market estimates and forecast, by type, 2013-2024

10.3.6.  Market estimates and forecast, by deployment model, 2013-2024

10.3.7.  Germany

10.3.7.1.   Market estimates and forecast, 2013-2024

10.3.7.2.   Market estimates and forecast, by application, 2013-2024

10.3.7.3.   Market estimates and forecast, by interface, 2013-2024

10.3.7.4.   Market estimates and forecast, by end-use, 2013-2024

10.3.7.5.   Market estimates and forecast, by type, 2013-2024

10.3.7.6.   Market estimates and forecast, by deployment model, 2013-2024

10.3.8. UK

10.3.8.1.   Market estimates and forecast, 2013-2024

10.3.8.2.   Market estimates and forecast, by application, 2013-2024

10.3.8.3.   Market estimates and forecast, by interface, 2013-2024

10.3.8.4.   Market estimates and forecast, by end-use, 2013-2024

10.3.8.5.   Market estimates and forecast, by type, 2013-2024

10.3.8.6.   Market estimates and forecast, by deployment model, 2013-2024

10.3.9. France

10.3.9.1.   Market estimates and forecast, 2013-2024

10.3.9.2.   Market estimates and forecast, by application, 2013-2024

10.3.9.3.   Market estimates and forecast, by interface, 2013-2024

10.3.9.4.   Market estimates and forecast, by end-use, 2013-2024

10.3.9.5.   Market estimates and forecast, by type, 2013-2024

10.3.9.6.   Market estimates and forecast, by deployment model, 2013-2024

10.3.10.  ; Spain

10.3.10.1.    Market estimates and forecast, 2013-2024

10.3.10.2.    Market estimates and forecast, by application, 2013-2024

10.3.10.3.    Market estimates and forecast, by interface, 2013-2024

10.3.10.4.    Market estimates and forecast, by end-use, 2013-2024

10.3.10.5.    Market estimates and forecast, by type, 2013-2024

10.3.10.6.    Market estimates and forecast, by deployment model, 2013-2024

10.3.11.  ; Italy

10.3.11.1.    Market estimates and forecast, 2013-2024

10.3.11.2.    Market estimates and forecast, by application, 2013-2024

10.3.11.3.    Market estimates and forecast, by interface, 2013-2024

10.3.11.4.    Market estimates and forecast, by end-use, 2013-2024

10.3.11.5.    Market estimates and forecast, by type, 2013-2024

10.3.11.6.    Market estimates and forecast, by deployment model, 2013-2024

10.4.  Asia Pacific

10.4.1. Market estimates and forecast, 2013-2024

10.4.2.  Market estimates and forecast, by application, 2013-2024

10.4.3.  Market estimates and forecast, by interface, 2013-2024

10.4.4.  Market estimates and forecast, by end-use, 2013-2024

10.4.5.  Market estimates and forecast, by type, 2013-2024

10.4.6.  Market estimates and forecast, by deployment model, 2013-2024

10.4.7.  Australia

10.4.7.1.   Market estimates and forecast, 2013-2024

10.4.7.2.   Market estimates and forecast, by application, 2013-2024

10.4.7.3.   Market estimates and forecast, by interface, 2013-2024

10.4.7.4.   Market estimates and forecast, by end-use, 2013-2024

10.4.7.5.   Market estimates and forecast, by type, 2013-2024

10.4.7.6.   Market estimates and forecast, by deployment model, 2013-2024

10.4.8. China

10.4.8.1.   Market estimates and forecast, 2013-2024

10.4.8.2.   Market estimates and forecast, by application, 2013-2024

10.4.8.3.   Market estimates and forecast, by interface, 2013-2024

10.4.8.4.   Market estimates and forecast, by end-use, 2013-2024

10.4.8.5.   Market estimates and forecast, by type, 2013-2024

10.4.8.6.   Market estimates and forecast, by deployment model, 2013-2024

10.4.9.  India

10.4.9.1.   Market estimates and forecast, 2013-2024

10.4.9.2.   Market estimates and forecast, by application, 2013-2024

10.4.9.3.   Market estimates and forecast, by interface, 2013-2024

10.4.9.4.   Market estimates and forecast, by end-use, 2013-2024

10.4.9.5.   Market estimates and forecast, by type, 2013-2024

10.4.9.6.   Market estimates and forecast, by deployment model, 2013-2024

10.4.10.  ; Japan

10.4.10.1.    Market estimates and forecast, 2013-2024

10.4.10.2.    Market estimates and forecast, by application, 2013-2024

10.4.10.3.    Market estimates and forecast, by interface, 2013-2024

10.4.10.4.    Market estimates and forecast, by end-use, 2013-2024

10.4.10.5.    Market estimates and forecast, by type, 2013-2024

10.4.10.6.    Market estimates and forecast, by deployment model, 2013-2024

10.4.11.  ; Singapore

10.4.11.1.    Market estimates and forecast, 2013-2024

10.4.11.2.    Market estimates and forecast, by application, 2013-2024

10.4.11.3.    Market estimates and forecast, by interface, 2013-2024

10.4.11.4.    Market estimates and forecast, by end-use, 2013-2024

10.4.11.5.    Market estimates and forecast, by type, 2013-2024

10.4.11.6.    Market estimates and forecast, by deployment model, 2013-2024

10.4.12.  ; South Korea

10.4.12.1.    Market estimates and forecast, 2013-2024

10.4.12.2.    Market estimates and forecast, by application, 2013-2024

10.4.12.3.    Market estimates and forecast, by interface, 2013-2024

10.4.12.4.    Market estimates and forecast, by end-use, 2013-2024

10.4.12.5.    Market estimates and forecast, by type, 2013-2024

10.4.12.6.    Market estimates and forecast, by deployment model, 2013-2024

10.5.  Latin America

10.5.1. Market estimates and forecast, 2013-2024

10.5.2.  Market estimates and forecast, by application, 2013-2024

10.5.3.  Market estimates and forecast, by interface, 2013-2024

10.5.4.  Market estimates and forecast, by end-use, 2013-2024

10.5.5.  Market estimates and forecast, by type, 2013-2024

10.5.6.  Market estimates and forecast, by deployment model, 2013-2024

10.5.7.  Brazil

10.5.7.1.   Market estimates and forecast, 2013-2024

10.5.7.2.   Market estimates and forecast, by application, 2013-2024

10.5.7.3.   Market estimates and forecast, by interface, 2013-2024

10.5.7.4.   Market estimates and forecast, by end-use, 2013-2024

10.5.7.5.   Market estimates and forecast, by type, 2013-2024

10.5.7.6.   Market estimates and forecast, by deployment model, 2013-2024

10.5.8. Argentina

10.5.8.1.   Market estimates and forecast, 2013-2024

10.5.8.2.   Market estimates and forecast, by application, 2013-2024

10.5.8.3.   Market estimates and forecast, by interface, 2013-2024

10.5.8.4.   Market estimates and forecast, by end-use, 2013-2024

10.5.8.5.   Market estimates and forecast, by type, 2013-2024

10.5.8.6.   Market estimates and forecast, by deployment model, 2013-2024

10.5.9. Mexico

10.5.9.1.   Market estimates and forecast, 2013-2024

10.5.9.2.   Market estimates and forecast, by application, 2013-2024

10.5.9.3.   Market estimates and forecast, by interface, 2013-2024

10.5.9.4.   Market estimates and forecast, by end-use, 2013-2024

10.5.9.5.   Market estimates and forecast, by type, 2013-2024

10.5.9.6.   Market estimates and forecast, by deployment model, 2013-2024

10.6.  MEA

10.6.1. Market estimates and forecast, 2013-2024

10.6.2.  Market estimates and forecast, by application, 2013-2024

10.6.3.  Market estimates and forecast, by interface, 2013-2024

10.6.4.  Market estimates and forecast, by end-use, 2013-2024

10.6.5.  Market estimates and forecast, by type, 2013-2024

10.6.6.  Market estimates and forecast, by deployment model, 2013-2024

10.6.7.  GCC

10.6.7.1.   Market estimates and forecast, 2013-2024

10.6.7.2.   Market estimates and forecast, by application, 2013-2024

10.6.7.3.   Market estimates and forecast, by interface, 2013-2024

10.6.7.4.   Market estimates and forecast, by end-use, 2013-2024

10.6.7.5.   Market estimates and forecast, by type, 2013-2024

10.6.7.6.   Market estimates and forecast, by deployment model, 2013-2024

10.6.8. South Africa

10.6.8.1.   Market estimates and forecast, 2013-2024

10.6.8.2.   Market estimates and forecast, by application, 2013-2024

10.6.8.3.   Market estimates and forecast, by interface, 2013-2024

10.6.8.4.   Market estimates and forecast, by end-use, 2013-2024

10.6.8.5.   Market estimates and forecast, by type, 2013-2024

10.6.8.6.   Market estimates and forecast, by deployment model, 2013-2024

Chapter 11. Company Profiles

11.1.     Astute Solutions

11.1.1.  Business Overview

11.1.2.  Financial Data

11.1.3.  Product Landscape

11.1.4.  Collaboration and Funding

11.1.5.  Mergers and Acquisitions

11.1.6.  Strategic Outlook

11.1.7.  SWOT Analysis

11.1.8.  Analyst View

11.2.     Baidu

11.2.1.  Business Overview

11.2.2.  Financial Data

11.2.3.  Product Landscape

11.2.4.  Collaboration and Funding

11.2.5.  Mergers and Acquisitions

11.2.6.  Strategic Outlook

11.2.7.  SWOT Analysis

11.2.8.  Analyst View

11.3.     Botsify

11.3.1.  Business Overview

11.3.2.  Financial Data

11.3.3.  Product Landscape

11.3.4.  Collaboration and Funding

11.3.5.  Mergers and Acquisitions

11.3.6.  Strategic Outlook

11.3.7.  SWOT Analysis

11.3.8.  Analyst View

11.4.     Bold360

11.4.1.  Business Overview

11.4.2.  Financial Data

11.4.3.  Product Landscape

11.4.4.  Collaboration and Funding

11.4.5.  Mergers and Acquisitions

11.4.6.  Strategic Outlook

11.4.7.  SWOT Analysis

11.4.8.  Analyst View

11.5.     Chatfuel

11.5.1.  Business Overview

11.5.2.  Financial Data

11.5.3.  Product Landscape

11.5.4.  Collaboration and Funding

11.5.5.  Mergers and Acquisitions

11.5.6.  Strategic Outlook

11.5.7.  SWOT Analysis

11.5.8.  Analyst View

11.6.     ChatterOn

11.6.1.  Business Overview

11.6.2.  Financial Data

11.6.3.  Product Landscape

11.6.4.  Collaboration and Funding

11.6.5.  Mergers and Acquisitions

11.6.6.  Strategic Outlook

11.6.7.  SWOT Analysis

11.6.8.  Analyst View

11.7.     ChattyPeople

11.7.1.  Business Overview

11.7.2.  Financial Data

11.7.3.  Product Landscape

11.7.4.  Collaboration and Funding

11.7.5.  Mergers and Acquisitions

11.7.6.  Strategic Outlook

11.7.7.  SWOT Analysis

11.7.8.  Analyst View

11.8.     Facebook

11.8.1.  Business Overview

11.8.2.  Financial Data

11.8.3.  Product Landscape

11.8.4.  Collaboration and Funding

11.8.5.  Mergers and Acquisitions

11.8.6.  Strategic Outlook

11.8.7.  SWOT Analysis

11.8.8.  Analyst View

11.9.     Google Inc.

11.9.1.  Business Overview

11.9.2.  Financial Data

11.9.3.  Product Landscape

11.9.4.  Collaboration and Funding

11.9.5.  Mergers and Acquisitions

11.9.6.  Strategic Outlook

11.9.7.  SWOT Analysis

11.9.8.  Analyst View

11.10.   Haptik Inc.

11.10.1.   Business Overview

11.10.2.   Financial Data

11.10.3.   Product Landscape

11.10.4.   Collaboration and Funding

11.10.5.   Mergers and Acquisitions

11.10.6.   Strategic Outlook

11.10.7.   SWOT Analysis

11.10.8.   Analyst View

11.11.   Helpshift

11.11.1.   Business Overview

11.11.2.   Financial Data

11.11.3.   Product Landscape

11.11.4.   Collaboration and Funding

11.11.5.   Mergers and Acquisitions

11.11.6.   Strategic Outlook

11.11.7.   SWOT Analysis

11.11.8.   Analyst View

11.12.   IBM

11.12.1.   Business Overview

11.12.2.   Financial Data

11.12.3.   Product Landscape

11.12.4.   Collaboration and Funding

11.12.5.   Mergers and Acquisitions

11.12.6.   Strategic Outlook

11.12.7.   SWOT Analysis

11.12.8.   Analyst View

11.13.   Imperson Ltd.

11.13.1.   Business Overview

11.13.2.   Financial Data

11.13.3.   Product Landscape

11.13.4.   Collaboration and Funding

11.13.5.   Mergers and Acquisitions

11.13.6.   Strategic Outlook

11.13.7.   SWOT Analysis

11.13.8.   Analyst View

11.14.   Kiwi Inc.

11.14.1.   Business Overview

11.14.2.   Financial Data

11.14.3.   Product Landscape

11.14.4.   Collaboration and Funding

11.14.5.   Mergers and Acquisitions

11.14.6.   Strategic Outlook

11.14.7.   SWOT Analysis

11.14.8.   Analyst View

11.15.   ManyChat

11.15.1.   Business Overview

11.15.2.   Financial Data

11.15.3.   Product Landscape

11.15.4.   Collaboration and Funding

11.15.5.   Mergers and Acquisitions

11.15.6.   Strategic Outlook

11.15.7.   SWOT Analysis

11.15.8.   Analyst View

11.16.   Microsoft Corporation

11.16.1.   Business Overview

11.16.2.   Financial Data

11.16.3.   Product Landscape

11.16.4.   Collaboration and Funding

11.16.5.   Mergers and Acquisitions

11.16.6.   Strategic Outlook

11.16.7.   SWOT Analysis

11.16.8.   Analyst View

11.17.   Nuance Communication Inc.

11.17.1.   Business Overview

11.17.2.   Financial Data

11.17.3.   Product Landscape

11.17.4.   Collaboration and Funding

11.17.5.   Mergers and Acquisitions

11.17.6.   Strategic Outlook

11.17.7.   SWOT Analysis

11.17.8.   Analyst View

11.18.   LivePerson

11.18.1.   Business Overview

11.18.2.   Financial Data

11.18.3.   Product Landscape

11.18.4.   Collaboration and Funding

11.18.5.   Mergers and Acquisitions

11.18.6.   Strategic Outlook

11.18.7.   SWOT Analysis

11.18.8.   Analyst View

11.19.   Poncho

11.19.1.   Business Overview

11.19.2.   Financial Data

11.19.3.   Product Landscape

11.19.4.   Collaboration and Funding

11.19.5.   Mergers and Acquisitions

11.19.6.   Strategic Outlook

11.19.7.   SWOT Analysis

11.19.8.   Analyst View

11.20.   ReplyYes

11.20.1.   Business Overview

11.20.2.   Financial Data

11.20.3.   Product Landscape

11.20.4.   Collaboration and Funding

11.20.5.   Mergers and Acquisitions

11.20.6.   Strategic Outlook

11.20.7.   SWOT Analysis

11.20.8.   Analyst View

11.21.   Slack Technologies

11.21.1.   Business Overview

11.21.2.   Financial Data

11.21.3.   Product Landscape

11.21.4.   Collaboration and Funding

11.21.5.   Mergers and Acquisitions

11.21.6.   Strategic Outlook

11.21.7.   SWOT Analysis

11.21.8.   Analyst View

11.22.   SRI International

11.22.1.   Business Overview

11.22.2.   Financial Data

11.22.3.   Product Landscape

11.22.4.   Collaboration and Funding

11.22.5.   Mergers and Acquisitions

11.22.6.   Strategic Outlook

11.22.7.   SWOT Analysis

11.22.8.   Analyst View

 

Authors: Preeti Wadhwani, Preeti Wadhwani

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