Retail Interactive Kiosk Market Size

Retail Interactive Kiosk Market was valued at over USD 5.5 billion in 2023 and is estimated to register a CAGR of 9% between 2024 & 2032. Retail interactive kiosks are self-service terminals equipped with a touchscreen interface, allowing users to access information, complete transactions, or perform tasks independently without human assistance. They are commonly employed in retail.

The market for retail interactive kiosks is expected to grow significantly because of companies increasing efforts in implementing digital transformation initiatives to improve customer engagement and streamline operations. The need for interactive solutions is growing as there is a greater emphasis on developing seamless, technology-enabled experiences. The implementation of Retail Interactive Kiosks supports the broader digital transformation objectives of companies by encouraging innovations in user interaction and service delivery, particularly as efficiency and customer-centric strategies become increasingly important. For instance, in March 2023, Glory Global Solutions partnered with QikServe, Incorporated (QikServe). This partnership was aimed at revolutionizing the restaurant industry by combining self-service kiosk ordering with seamless cash-handling automation.

The ability of retail interactive kiosks to improve customer engagement, accelerate transactions, and offer personalized experiences is increasing their adoption in retail settings. By using these kiosks for effective self-service options, retailers can lower operating costs and wait times for customers. The demand for retail interactive kiosks in the retail industry is expected to grow with an increasing need for smooth and engaging customer experiences.

Maintenance and technical issues are major challenges in the retail interactive kiosk market, preventing smooth operations. Regular maintenance requirements and potential technical malfunctions can lead to downtime, affecting the user experience. Addressing these issues as promptly and implementing robust maintenance protocols are critical to ensuring functional and reliable retail interactive kiosk deployments.