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The international wholesale voice carrier industry is evolving owing to the wide use of mobile devices and the emphasis on mobile platforms. The demand for effective and affordable voice communication solutions has grown as mobile usage soars worldwide. Carriers need to adjust to the increasing amount of traffic originating from mobile devices and make their networks mobile-friendly. This change also spurs innovation in mobile voice services including VoIP and Over-The-Top (OTT) applications, opening up new market prospects and putting pressure on competitors. For instance, in June 2021, AT&T announced its partnership with Microsoft's Azure to enable operators to optimize its 5G network, focusing on improving mobile voice and data services. This collaboration aimed to deliver seamless, high-quality mobile communication experiences, showcasing how carriers adapt to the increasing demand for mobile-centric communication solutions driven by the surge in mobile device usage.
The optimization of network performance, operational costs, and customer happiness in the market necessitates the seamless integration of sophisticated VoIP and Unified Communications (UC) technologies. Modern voice and data transmission technologies are incorporated into this system and are effortlessly linked into the carrier's main network architecture.
VoIP and UC systems are being incorporated with more modular and scalable designs in response to changing market demands. This allows carriers to configure systems with more flexibility to accommodate varying network sizes and traffic demands.