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Web Real-Time Communication (WebRTC) Market Share

Report ID: GMI5132
Published Date: Feb 2024
Report Format: PDF

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Web Real-Time Communication Market Share

Enghouse Systems Limited and TWILIO INC. dominates the lobal WebRTC industry which holds over 10% of market share. Enghouse Systems Limited has established strategic partnerships and alliances with telecommunications providers, software vendors, and system integrators to broaden its presence & distribution channels in the WebRTC industry. In December 2023, Enghouse Systems Limited announced a strategic technology partnership with Synergy SKY, a leader in simplifying video communication across multiple platforms. Enghouse Interactive will integrate Synergy SKY CONNECT into Lifesize, enhancing customer experience by supporting various video meeting technologies for seamless, user-friendly communication solutions.

TWILIO INC. is dedicated to innovation and distinctiveness in its WebRTC solutions to maintain a competitive edge. The company actively explores cutting-edge technologies, such as WebRTC-based Augmented Reality (AR) and Virtual Reality (VR) applications, to craft immersive communication experiences for users. In August 2023, TWILIO unveiled innovative Artificial Intelligence (AI) features for its customer engagement platform. The recently introduced CustomerAI suite encompasses predictive & generative AI tools, intending to transform customer comprehension and enhance personalized interactions. Through the utilization of conversational speech recognition and Natural Language Understanding (NLU), voice intelligence extracts valuable insights from voice data.

Web Real-Time Communication Market Companies

Major companies operating in the WebRTC industry are:

Agora Lab, Inc.
Avaya Inc.
Cafex
Cisco System, Inc.
Dialogic Corporation
Enghouse Systems Limited
Google
Oracle Corporation
Oxagile
Plivo Inc.
Polycom
Quobis
TWILIO INC.

Authors: Preeti Wadhwani, Aishvarya Ambekar

Frequently Asked Questions (FAQ) :

The market size of WebRTC reached USD 6 billion in 2023 and is set to witness 35.5% CAGR between 2024 and 2032, propelled by increased adoption of smartphones and tablets around the globe and the subsequent demand for seamless & instantaneous communication.

The solutions component segment recorded around 75% of the market share in 2023, owing to their ability to provide pre-built functionality and customization choices, making development and deployment easier for enterprises.

North America market held over 36% of the market share in 2023, due to its modern telecommunications infrastructure, high internet penetration, and wide adoption of digital communication solutions.

Agora Lab, Inc., Avaya Inc., Cafex, Cisco System, Inc, Dialogic Corporation, Enghouse Systems Limited, Google, Oracle Corporation, Oxagile, Plivo Inc. Industries are some of the major industry contenders.