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Unified Communications & Collaboration (UCC) Market Size

Report ID: GMI402
Published Date: Jan 2022
Report Format: PDF

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Unified Communications & Collaboration Market Size

Unified Communications and Collaboration Market size exceeded USD 45 billion in 2021 and is poised to register gains at over 10% from 2022 to 2028. Single flexible infrastructure of UCC, which allows a single unified interface to handle all communications, making it highly easy to manage the communication infrastructure is likely to fuel the industry growth.

Enterprises can even choose to have no hardware infrastructure on-site and still access all the communication channels in the UCC system that sits on the cloud. Due to the flexibility offered by such solutions, enterprises can scale up their communication requirements during peaks in user requests and processing functions, propelling the demand for UCC solutions.

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The UCC industry has received a strong impetus amid the ongoing COVID-19 pandemic. The market acceleration in UCC space has been substantial as enterprises are exhibiting increased deployment of UCC tools and services, ensuring business continuity and secure communications during the pandemic. For instance, in 2020, Zoom Video Communications, Inc. reported a 370% increase in UCC tool sales compared to 2019. Similarly, Microsoft Teams crossed 145 million active users in April 2021, a 26% increase compared to October 2020.

Unified Communications & Collaboration (UCC) Market Report Attributes
Report Attribute	Details
Base Year:	2021
Unified Communications & Collaboration (UCC) Market Size in 2021:	45 Billion (USD)
Forecast Period:	2022 to 2028
Forecast Period 2022 to 2028 CAGR:	10%
2028 Value Projection:	100 Billion (USD)
Historical Data for:	2018 to 2020
No. of Pages:	300
Tables, Charts & Figures:	446
Segments covered:	Platform, Deployment Model, Application and Region
Growth Drivers:	Rapid adoption of mobile devices Growing popularity of the BYOD trend Growing need for streamlining business communication process flows Growing popularity of Unified Communications as a Service (UCaaS) Reduction in administration and maintenance cost Growing enterprise social media uptake
Pitfalls & Challenges:	Concerns regarding data security Interoperability issues with existing assets Limited in-house capabilities to execute and manage the roll-out

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Authors: Preeti Wadhwani

Frequently Asked Questions (FAQ) :

Unified communications & collaboration (UCC) market size surpassed USD 45 billion in 2021 and is set to record a CAGR of 10% between 2022 and 2028, says this GMI report.

In the U.S., the telephony UCC segment is expected to register over USD 9 billion up to 2028 owing to the extensive deployment of the technology on account of multiple features.

In the UK market, IP phones is slated to account for about 55% of the revenue share through 2028 driven by the reduced cost of establishing the required IT infrastructure.

Europe unified communications & collaboration (UCC) industry size is estimated to register a CAGR of 10% by 2028 propelled by a spike in remote working instances and increased affinity toward BYOD.