Unified Communications & Collaboration (UCC) Market Analysis

Unified Communications & Collaboration Market Analysis

The U.S. telephony segment is poised to generate around USD 9 billion revenue by 2028. The technology is widely used as it can be easily set up by SME and integrated with CRM by enterprises. Telephony has evolved to become progressively more efficient and technologically advanced.
 

The UK IP phones segment is predicted to account for about 55% of the UCC market share by 2028 owing to reduced cost of establishing the required IT infrastructure. Organizations across the UK are now adopting cloud-based VoIP services as they are cost-effective and companies offer packaged services. Innovation leaders as they customize solutions for the corporate and individual consumer sectors is further augmenting the industry growth. This has resulted in the market expansion of network infrastructure and cloud-based models for IP phones.
 

In Japan unified communications and collaboration market, the hybrid cloud segment is expected to grow at above 25% CAGR through 2028. The hybrid cloud deployment model comprises features of both cloud and on-premise cloud to enable secure, scale, and provide on-demand access to manage workloads for enterprises. One of the most important benefits of the hybrid cloud is its workload mobility. Hybrid UCC deployment across large organizations has increased significantly for mobile & web development and offers disaster recovery services, boosting the market growth.
 

Increasing affinity in the nation’s cloud computing ecosystem, which occurred as a result of rapid growth in the technology sector and a rise in tech-savvy SME, has been conducive to hybrid UCC tools.
 

The IT& telecom sector in captured nearly 40% of the Germany unified communications and collaboration market revenue share in 2021. Increasing globalization that has brought an opportunity and need to utilize collaboration, unified messaging, and conferencing techniques & tools to establish a secure and reliable means of communication to make strategic decisions and improve productivity & efficiency of the business is enhancing the regional market demand. For instance, in July 2021, it was reported that European distribution sales of Unified Communications (UC) products have surged by 76% in Q1 2021 with Germany being a substantial region for industry expansion.
 

Europe unified communications and collaboration market is estimated to witness about 10% growth rate during 2022 to 2028. The regional industry is characterized by increased affinity toward BYOD and a spike in remote working instances exacerbated by the COVID-19 pandemic.
 

In Europe, various UCC service providers, such as Microsoft, Cisco, and Avaya, have introduced innovative unified communication solutions, meeting the needs of SME and large enterprises. Third-party app developers are creating mobile UCC client based on SIP and assist businesses whose UC technology does not support native mobile clients. Mobile phone manufacturers, telecom network operators, and third-party app developers are adding considerable market value.