Telecommunication Relay Service (TRS) Market Size By Service (Text-to-Voice, Voice Carry Over, Captioned Telephone Service, IP Captioned Telephone Service, Internet Protocol Relay Service, Video Relay Service), Technology, End Use, & Forecast, 2023-2032

Telecommunication Relay Service Market Size

Telecommunication Relay Service Market size surpassed USD 4 billion in 2022 and is projected to grow at over 10% CAGR from 2023 to 2032.
 

The high demand for unified communication (UC), which helps both individuals and enterprises provide real-time access to services, such as phone communications, conferencing, messaging, and data sharing from multiple devices, is pushing the industry expansion. TRS providers are compensated for providing telecommunication relay services from government funds, which is expected to stimulate the market progress in the coming years.
 

Government agencies are also supporting telecommunications relay service providers by offering significant relaxations, thereby propelling the business growth. For instance, in July 2022, the Federal Communication Commission passed an Internet Protocol Relay Service Formula to compensate TRS providers from Interstate TRS Fund for the provision of service for the next 4 years of the compensation period based on the weighted average of providers’ reasonable costs.
 

Lack of standardization may restrain industry progression

The lack of standardization in TRS is a major factor restraining telecommunication relay service market demand. The difference between the policies followed by different countries is causing complications for deaf and speech-impaired people in making international calls, hampering the TRS adoption. However, positive efforts by governments toward implementing rules and regulations related to telecommunication relay services are likely to accelerate the product uptake over the next 10 years.
 

Telecommunication Relay Service Market Analysis

The captioned telephone service segment is anticipated to capture over 20% of the market share by 2032. The segment growth is attributable to the growing need for captioned telephone services as they have a built-in screen that displays text captions for all the voice communication being made from the other end.
 

The IP relay segment attained more than 55% of the telecommunication relay service market share in 2022 and is set to grow substantially in the coming years as a result of the burgeoning penetration of IP connections and mobile devices. The advanced capabilities and benefits of IP relays, including availability, convenience, quality, and so on, are spurring the service providers’ emphasis on IP relay services, augmenting segment revenues.
 

The personal end-use segment is slated to expand at nearly 10% CAGR between 2023 and 2032. An upsurge in TRS traffic and enterprise-wide emphasis on catering to the extensive demand for telecommunication relay services is driving the market growth. Furthermore, widespread utilization of mobile devices by deaf and hearing-impaired individuals is primed to further boost the demand for personal TRS services.
 

The telecommunication relay service market size in Latin America is poised to be worth over USD 1 billion by 2032. The cumulative smartphone penetration, coupled with surging efforts to extend effective communication mediums to the deaf community, is driving the reginal industry statistics.
 

Telecommunication Relay Service Market Share

• Bell Canada
• Sprint Relay (T-Mobile USA Inc.)
• Cisco Systems Inc.

are dominating the TRS market. These companies are focusing on strengthening their market presence through collaboration with regulatory bodies and are emphasizing the integration of advanced technologies, such as AI and ASR, into their solutions to enhance product capabilities.
 

COVID-19 Impact

The emergence of the COVID-19 pandemic brought new opportunities for the telecommunications industry due to economic and social disruption pushing people to rely on technology for infrastructure, work-from-home scenarios, and social distancing. During the pandemic, the FCC released an order regarding the extension of temporary waivers for TRS providers to ensure the availability of telecommunication relay services, enabling more employees to provide services from their homes on account of stringent lockdowns and labor shortages on office premises.
 

This market research report on telecommunication relay service (TRS) includes in-depth coverage of the industry with estimates & forecast in terms of revenue in USD from 2018 to 2032 for the following segments:

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Market Outlook, By Service

• Text-to-Voice
• Voice Carry Over
• Captioned Telephone Service
• IP Captioned Telephone Service
• Internet Protocol Relay Service
• Video Relay Service
• Others

Market Outlook, By Technology

• IP Relay
• Traditional Relay

Market Outlook, By End Use

• Personal
• Government
• Enterprise

The above information has been provided for the following regions and countries:

• North America
  • U.S.
  • Canada
• Europe
  • UK
  • Germany
  • France
  • Spain
  • Italy
  • Netherlands
• Asia Pacific
  • China
  • Japan
  • South Korea
  • India
  • Australia & New Zealand (ANZ)
  • Southeast Asia
• Latin America
  • Brazil
  • Mexico
  • Colombia
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • South Africa