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Major companies operating in the social media management industry include:
Market players have adopted partnership, acquisition & business expansion strategies to expand their geographic footprint and improve their technological products. For instance, in January 2023, Sprout Social Inc. acquired Repustate, a natural language processing and innovative sentiment analysis company. Through this acquisition, Sprout Social Inc. will increase the breadth, power, and automation of social listening customer care & messaging capabilities with added natural language processing, sentiment analysis, and AI.