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The smart government industry is experiencing significant growth as governments around the world embrace digital transformation to enhance service delivery and citizen engagement. The adoption of AI, IoT, & other advanced technologies is streamlining administrative processes, improving transparency, and enabling real-time access to services. These innovations are particularly evident in local self-governments, where digital platforms are being utilized to provide comprehensive and efficient public services. The focus is on creating user-friendly interfaces that allow citizens to access a wide range of government services remotely, reducing the need for physical visits while enhancing the overall convenience.
For instance, in January 2024, Kerala launched the Kerala Solutions for Managing Administrative Reformation and Transformation (K-Smart) to streamline local self-government services. This pioneering project, which aims to provide every local self-government service through a uniform digital platform, sets a model for the rest of the country in the modern technology sector.