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The adoption of contactless solutions, such as biometrics and touchless kiosks, is a pivotal trend in smart airports. It addresses the need for heightened hygiene and safety standards, especially in the post-COVID-19 era. Biometric authentication including facial recognition and fingerprint scanning enables secure & touch-free identification, thereby enhancing passenger safety. Touchless kiosks further streamline processes, allowing travelers to check in, obtain boarding passes, and complete other tasks without physical contact, contributing to a more efficient and seamless airport experience.
The emergence of robotic assistance is transforming smart airports with autonomous vehicles and robots being deployed for various tasks. Robots play crucial roles in cleaning, ensuring enhanced hygiene standards and contributing to heightened security measures. They also assist passengers, providing information and support. The integration of robotic technologies not only improves operational efficiency but also enhances the overall passenger experience by offering innovative, automated solutions that optimize airport services and address evolving needs in areas such as cleanliness, security, and assistance. For instance, in April 2023, GMR Group, a part of GMR Innovex, launched the Robotics Centre of Excellence (CoE), a dedicated hub for robotic innovation, research & development. The CoE serves as a collaborative space, fostering breakthrough solutions for the airport and aviation ecosystem.