Self-Checkout System Market Size - By Solution (Hardware, Software, Service), Transaction (Cash-based, Cashless), Model (Standalone, Wall Mounted/Countertop, Mobile), Application (Entertainment, Healthcare, Hospitality, Retail, Travel) & Forecast, 2024 - 2032

Self-Checkout System Market Size

Self-Checkout System Market size was valued at USD 4.2 billion in 2023 and is estimated to register a CAGR of over 13.3% between 2024 and 2032. The market growth is driven by the increasing adoption of this technology by stores aiming at customer convenience. As consumers demand efficiency and autonomy in their shopping experiences, retailers are realizing the value of self-service programs to meet these expectations.
 

For instance, in September 2023, British supermarket giant Tesco announced that it is piloting a new, flexible approach to self-service, joining a global trend among food retailers looking to cut cashier staffing costs. In an announcement, the UK-based supermarket chain revealed plans to introduce scan-free kiosks in its Tesco Fulham Reach Express stores as Customers simply walk up to these devices, and a full list of selected objects is displayed.
 

These systems allow customers to complete purchases faster, without the need for store assistance, reducing waiting times and improving overall satisfaction. Furthermore, the self-checkout system facilitates sales for salespeople and redistributes employees to other areas of the store. With a notable rise in online shopping and an increased emphasis on contactless transactions, the demand for self-checkout systems will continue to rise. As a result, the self-checkout system market will exhibit tremendous growth both in terms of convenience and efficiency.
 

Moreover, self-service kiosk market is playing a pivotal role in driving the evolution of the self-checkout system industry. With its adaptable and user-friendly interface, self-service kiosks are revolutionizing the way consumers interact with businesses across various sectors. From retail to hospitality, these kiosks empower customers to independently browse, select, and pay for products and services, thereby enhancing efficiency and convenience.
 

While the self-testing system market continues to evolve, it has several limitations. Theft and loss prevention concerns remain, as some customers may use auto-checkout systems for discounts or unauthorized theft. Additionally, technical glitches and user errors can lead to customer frustration, undermining the performance promised by these systems. Additionally, the initial investment required to implement a self-purchase service can be substantial for vendors, especially small businesses. These factors pose a challenge for broader adoption and underscore the need for continuous innovation to address safety, efficacy, and cost concerns in the market.
 

Self-Checkout System Market Trends

The self-checkout system industry is witnessing major trends driven by in-store companies adopting pioneering technology. Retailers are increasingly integrating advanced technologies such as artificial intelligence, machine learning, and computer vision into self-diagnosis systems to improve efficiency and provide customer experience. AI-powered algorithms are used for fault detection in real-time, reducing theft issues and improving accuracy during checkout. Additionally, machine learning algorithms increase customer engagement and loyalty by analyzing purchase patterns and personalizing recommendations and promotions.

Besides, computer vision technology enables seamless recognition and validation, reducing the need for manual intervention and increasing transaction speeds. Additionally, the integration of mobile payment options and contactless technology further simplifies the checkout process for quick and easy transactions. These developments emphasize the use of the latest technology to transform the self-checkout experience, driving innovation and growth in the self-checkout system market.
 

Citing an instance, in February 2024, Mexican grocery giant Chedaroui unveiled plans to enhance the customer experience by implementing Toshiba Global Commerce Solutions’ Self-Checkout System 7. The move underscored Chedoui’s commitment to providing customers with advanced and diversified credit card solutions to adapt to the changing retail landscape.
 

Self-Checkout System Market Analysis

Based on solution, the market is divided into hardware, software, and service. The hardware segment dominated around USD 2 billion in 2023. Hardware solutions play a critical role in enabling the easy operation of self-care systems, including features such as locator devices, payment devices, payment machines, automated kiosks, etc. Additionally, the ability to accommodate stores and consumer preferences makes them more popular. New features such as contactless payment options and the integration of biometric authentication are driving demand for hardware solutions that offer the utmost convenience, driving their adoption in the market.
 

Based on model, the self-checkout system market is categorized into standalone, wall-mounted or countertop, and mobile. The standalone segment is expected to grow at a fastest CAGR of around 10% during the forecast period. Standalone provisions allow retailers the freedom to use them in stores, including supermarkets, convenience stores, and pharmacies, without having to interfere with extensively existing inventory. This stand-alone system enables retailers to rapidly leverage their currency trading power, reducing checkout queues and improving overall inventory.
 

Additionally, stand-alone self-browsing systems enable customers to complete their shopping independently, contributing to a seamless shopping experience. Customer-friendly options and the need for retailers to adjust to ongoing market dynamics could continue to drive demand for self-standing checkouts in the near future.
 

North America dominated the global self-checkout system market with a major share of over 35% in 2023. The market for self-checkout systems is experiencing high demand in North America, driven by several factors. Accustomed to convenience and efficiency, retailers across the region are increasingly turning to self-checkout systems to streamline operations and enhance the customer experience.
 

Furthermore, the COVID-19 pandemic has accelerated the adoption of contactless technologies, further increasing the demand for self-testing solutions. In North America, the market sees demand for advanced self-checkout systems with features such as mobile payment integration, biometric authentication, and AI-powered analytics. Besides, regional competition in retail and the need for cost-effective solutions motivate vendors to invest in self-testing technology to stay ahead of the curve. As a result, North America continues to be a major growth hub for the self-checkout system market.
 

With the growing demand for self-checkout programs in the U.S., a market with a large and diverse customer base that reflects the country’s trend towards convenience and efficiency in retail experiences, US retailers are increasingly investing in self-checkout technology to meet the demands of today’s consumers. In addition, the competitive nature of the US retail market requires companies to adopt innovative solutions to stay ahead. As a result, there is an increasing demand for advanced self-checkout systems that offer seamless integration with existing products, advanced security features, and personalized customer experiences for the U.S.
 

Asia Pacific region is witnessing a surge in the adoption of self-checkout systems, driven by factors such as increasing urbanization, rising disposable incomes, and a growing preference for convenient shopping experiences. Retailers across various industries, including supermarkets, convenience stores, and specialty retailers, are increasingly deploying self-checkout systems to streamline operations, reduce wait times, and enhance customer satisfaction.
 

Additionally, advancements in technology, such as the integration of artificial intelligence and machine learning algorithms, are further propelling market growth by enabling smoother transactions and minimizing errors. With countries like China, Japan, and India leading the way, the Asia Pacific market is poised for significant expansion in the coming years.
 

Self-Checkout System Market Share

NCR Corporation, Diebold Nixdorf, and Toshiba held significant market share of over 50% market share in 2023. Companies like NCR Corporation, Toshiba Corporation, Fujitsu Limited, Diebold Nixdorf, Inc., and Pan-Oston are continuously investing in research and development to enhance the functionality and user experience of their self-checkout solutions. These efforts include the integration of advanced technologies such as computer vision, RFID, and biometrics to improve accuracy, security, and convenience for consumers.
 

In addition, the demand for the self-checkout system market is increasing due to the rising efforts of the leading companies dedicated to this market. Recognizing the need for flexible shopping experiences, retailers are investing in their checkout solutions to meet changing consumer preferences. Companies are innovating with advanced technologies like AI, machine learning, and computer vision to make systems more accurate and efficient. Additionally, this concerted effort by companies to develop and enforce self-funding systems that meet specific market needs, such as integration with mobile payment options and biometric authentication, is driving demand for convenient and effective retail experiences.
 

Self-Checkout System Market Companies

Major companies operating in the self-checkout system industry are:

• CCL Technology
• Diebold Nixdorf
• Fujitsu Limited
• Honeywell International Inc.
• IBM Corporation
• Mashgin, Inc.
• NCR Corporation
• Pan-Oston Corporation
• QINGDAO HISTONE INTELLIGENT COMMERCIAL SYSTEM CO. LTD
• QINGDAO WINTEC SYSTEM CO., LTD.
• Toshiba Global Commerce Solutions
• Trigo Vision Ltd.
   

Self-Checkout System Industry News

• In May 2024, AI-powered self-checkout Mashgin and Verifone, a leading global provider of payment solutions, formed a partnership. By integrating Verifones services, Mashgin will extend its computer vision-based self-checkout system to convenience stores.
   
• In April 2024, Target announced that it is augmenting its own self-checkout registers with camera-based systems to prevent theft. This new technology is designed to identify the contents of the scanner and notify customers if an item is missing during the scan.
   
• In March 2024, in a major move that continues to cement its position in the fintech industry, OMNIQ, a leading provider of AI-powered visualization technology and supply chain management solutions, announced a strategic agreement with SPAR International. This partnership included the use of state-of-the-art Omnick self-checkout systems.
   

The self-checkout system market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue ($Bn) and shipment (Units) from 2021 to 2032, for the following segments:

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Market, By Solution

• Hardware
  • Entertainment
  • Healthcare
  • Hospitality
  • Retail
  • Travel
  • Others
• Software
• Service

Market, By Transaction

• Cash-based
• Cashless  

Market, By Model

• Standalone
• Wall-mounted or countertop
• Mobile

Market, By Application

• Entertainment
• Healthcare
• Hospitality
• Retail
• Travel
• Others

The above information is provided for the following regions and countries:

• North America
  • U.S.
  • Canada
• Europe
  • UK
  • Germany
  • France
  • Italy
  • Russia
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • Southeast Asia
  • Rest of Asia Pacific 
• Latin America
  • Brazil
  • Mexico
  • Rest of Latin America
• MEA
  • UAE
  • Saudi Arabia
  • South Africa
  • Rest of MEA