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Retail Interactive Kiosk Market Size

Report ID: GMI8209
Published Date: Feb 2024
Report Format: PDF

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Retail Interactive Kiosk Market Size

Retail Interactive Kiosk Market was valued at over USD 5.5 billion in 2023 and is estimated to register a CAGR of 9% between 2024 & 2032. Retail interactive kiosks are self-service terminals equipped with a touchscreen interface, allowing users to access information, complete transactions, or perform tasks independently without human assistance. They are commonly employed in retail.

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The market for retail interactive kiosks is expected to grow significantly because of companies increasing efforts in implementing digital transformation initiatives to improve customer engagement and streamline operations. The need for interactive solutions is growing as there is a greater emphasis on developing seamless, technology-enabled experiences. The implementation of Retail Interactive Kiosks supports the broader digital transformation objectives of companies by encouraging innovations in user interaction and service delivery, particularly as efficiency and customer-centric strategies become increasingly important. For instance, in March 2023, Glory Global Solutions partnered with QikServe, Incorporated (QikServe). This partnership was aimed at revolutionizing the restaurant industry by combining self-service kiosk ordering with seamless cash-handling automation.

The ability of retail interactive kiosks to improve customer engagement, accelerate transactions, and offer personalized experiences is increasing their adoption in retail settings. By using these kiosks for effective self-service options, retailers can lower operating costs and wait times for customers. The demand for retail interactive kiosks in the retail industry is expected to grow with an increasing need for smooth and engaging customer experiences.

Retail Interactive Kiosk Market Report Attributes
Report Attribute	Details
Base Year:	2023
Retail Interactive Kiosk Market Size in 2023:	USD 5.5 Billion
Forecast Period:	2024 – 2032
Forecast Period 2024 – 2032 CAGR:	9%
2024 – 2032 Value Projection:	USD 12.5 Billion
Historical Data for:	2018 – 2023
No. of Pages:	220
Tables, Charts & Figures:	305
Segments covered:	Component, technology, type, and region
Growth Drivers:	Growing retail adoption Rising demand for self-service options in retail environments. Growing preference for contactless transactions and customer interactions. Surge in smart city projects Increasing integration with AI and IoT
Pitfalls & Challenges:	Maintenance and technical issues User interface design

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Maintenance and technical issues are major challenges in the retail interactive kiosk market, preventing smooth operations. Regular maintenance requirements and potential technical malfunctions can lead to downtime, affecting the user experience. Addressing these issues as promptly and implementing robust maintenance protocols are critical to ensuring functional and reliable retail interactive kiosk deployments.

Authors: Suraj Gujar , Sandeep Ugale

Frequently Asked Questions (FAQ) :

Market size for retail interactive kiosk crossed USD 5.5 billion in 2023 and is expected to register over 9% CAGR from 2024-2032 owing to increasing efforts from companies in implementing digital transformation initiatives to improve customer engagement and streamline operations worldwide.

Retail interactive kiosk industry from the informational kiosks segment recorded over 22% share in 2023 and is expected to register an appreciable CAGR from 2024-2032 for providing users with access to a wide range of information.

North America industry for retail interactive kiosk reached over 35% share in 2023 and is expected to register a commendable CAGR from 2024-2032 due to strong technological infrastructure, and high consumer awareness in the region.

Advantech Co., Ltd., Diebold Nixdorf, Frank Mayer and Associates, Inc., IBM Corporation, KIOSK Information Systems, Meridian Kiosks, MetroClick, NCR VOYIX Corporation, and Olea Kiosks Inc. are some of the major retail interactive kiosk companies worldwide.