Retail Interactive Kiosk Market Size

Retail Interactive Kiosk Market was valued at over USD 5.5 billion in 2023 and is estimated to register a CAGR of 9% between 2024 & 2032. Retail interactive kiosks are self-service terminals equipped with a touchscreen interface, allowing users to access information, complete transactions, or perform tasks independently without human assistance. They are commonly employed in retail.

The market for retail interactive kiosks is expected to grow significantly because of companies increasing efforts in implementing digital transformation initiatives to improve customer engagement and streamline operations. The need for interactive solutions is growing as there is a greater emphasis on developing seamless, technology-enabled experiences. The implementation of Retail Interactive Kiosks supports the broader digital transformation objectives of companies by encouraging innovations in user interaction and service delivery, particularly as efficiency and customer-centric strategies become increasingly important. For instance, in March 2023, Glory Global Solutions partnered with QikServe, Incorporated (QikServe). This partnership was aimed at revolutionizing the restaurant industry by combining self-service kiosk ordering with seamless cash-handling automation.

The ability of retail interactive kiosks to improve customer engagement, accelerate transactions, and offer personalized experiences is increasing their adoption in retail settings. By using these kiosks for effective self-service options, retailers can lower operating costs and wait times for customers. The demand for retail interactive kiosks in the retail industry is expected to grow with an increasing need for smooth and engaging customer experiences.

Maintenance and technical issues are major challenges in the retail interactive kiosk market, preventing smooth operations. Regular maintenance requirements and potential technical malfunctions can lead to downtime, affecting the user experience. Addressing these issues as promptly and implementing robust maintenance protocols are critical to ensuring functional and reliable retail interactive kiosk deployments.

Retail Interactive Kiosk Market Trends

The growing demand for improved customer experiences across various industries is a significant factor boosting the market's growth. retail interactive kiosks provide a versatile platform for businesses to engage customers, provide information, and speed up transactions. Industries, such as retail, hospitality, and healthcare, are using Retail Interactive Kiosks to improve efficiency and customer satisfaction. For instance, in January 2021, Diebold Nixdorf launched DN Series EASY, a family of self-service solutions created to address retailers' most pressing needs: improved store efficiency, enhanced consumer shopping experience, and reduced costs.

The COVID-19 pandemic also accelerated the adoption of touchless technologies, resulting in increased demand for touch-free retail interactive kiosks. The ability of these kiosks to provide personalized services, collect customer feedback, and facilitate contactless transactions makes them valuable tools for businesses looking to improve customer interactions. As businesses prioritize customer-centric strategies, the growing emphasis on seamless, interactive experiences is expected to proliferate the retail interactive kiosk industry growth.

Retail Interactive Kiosk Market Analysis

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Based on the type, the market is segmented into informational kiosks, interactive content kiosks, wayfinding kiosks, product promotion kiosks, vending kiosks, and others. The informational kiosks segment accounted for a market share of over 22% in 2023.

• Informational kiosks serve as interactive self-service platforms providing users with access to a wide range of information, such as product details, maps, directories, and event schedules. Commonly found in retail stores, airports, museums, and public spaces, these kiosks enhance customer experience by offering on-demand information and assistance. They contribute to reducing wait times, improving efficiency, and enhancing customer satisfaction.
  
•  Equipped with touchscreen interfaces and intuitive navigation, informational kiosks empower users to quickly find relevant information, make informed decisions, and navigate their surroundings with ease, making them a valuable segment in the self-service kiosk market.
  

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Based on technology, the market is segmented into touch-based kiosks, gesture-based kiosks, voice-activated kiosks, and hybrid. The gesture-based kiosks segment is estimated to register a significant growth rate of over 10% CAGR during the forecast period of 2024-2032.

• Gesture-based kiosks are expected to grow rapidly as they provide a touchless and intuitive interface, which is in line with the growing demand for hygiene and user-friendliness. Gesture-based technology enables users to interact with kiosks using hand movements and gestures, eliminating the need for physical contact. This innovative approach improves user experiences across a variety of industries including retail, healthcare, and transportation.
  
• As businesses prioritize contactless solutions and advanced user interfaces, the adoption of gesture-based kiosks for providing engaging and sanitary interactions for users is expected to increase, contributing to the overall market growth.
  

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North America held the highest share of over 35% in the global retail interactive kiosk market in 2023. Industry growth is attributed to strong technological infrastructure, high consumer awareness, and the region's preference for innovative solutions. The growing demand for self-service options in industries, such as retail, healthcare, and transportation, is driving adoption. Furthermore, the emphasis on touchless technologies and the need for efficient customer interactions is boosting the adoption of retail interactive kiosks. As businesses prioritize customer-centric strategies, North America is expected to see a significant increase in the implementation of Retail Interactive Kiosks, contributing to the region's overall market growth.

Retail Interactive Kiosk Market Share

Teledyne Technologies Incorporated holds a significant share in the market. While it may not be a prominent player in the retail interactive kiosk industry, Teledyne's expertise in technology and instrumentation could potentially influence security-related technologies.

Major players, such as NCR Corporation, Diebold Nixdorf, Panasonic Corporation, VeriFone, Inc., are also constantly implementing strategic measures, such as geographical expansion, acquisition, mergers, collaborations, partnerships, and product or service launches, to gain market shares.

Retail Interactive Kiosk Market Companies

Major players operating in the market are:

• Advantech Co., Ltd.
• Diebold Nixdorf
• Frank Mayer and Associates, Inc.
• IBM Corporation
• KIOSK Information Systems
• Meridian Kiosks
• MetroClick
• NCR VOYIX Corporation
• Olea Kiosks Inc.
• Panasonic Corporation
• Peerless-AV
• Phoenix Kiosk, Inc.
• REDYREF Retail Interactive Kiosks
• VeriFone, Inc.
  

Retail Interactive Kiosk Industry News

• In January 2021, Magnit partnered with NCR Corporation to introduce innovative technology such as self-service checkouts and kiosks, self-scanning systems, video analytics systems based on artificial intelligence and computer vision, and software, including solutions for processing online orders to the Russian market.
  
• In January 2022, NCR Corporation completed the previously announced transaction to acquire LibertyX, a leading cryptocurrency software provider. LibertyX is a strong strategic fit for NCR as it accelerated NCR’s ability to deliver a complete digital currency solution to customers including the ability to buy & sell cryptocurrency, conduct cross-border remittance, and accept digital currency payments across digital & physical channels. The LibertyX digital currency solution can be incorporated into ATMs, kiosks, and Point-of-Sale (POS) systems.
  

The retail interactive kiosk market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue (USD Million) from 2018 to 2032, for the following segments:

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Market, By Component

• Hardware
• Printers
• Displays
• Others

• Software
• Services
• Managed services
• Integration & development

Market, By Technology

• Touch-based kiosks
• Gesture-based kiosks
• Voice-activated kiosks
• Hybrid

Market, By Type

• Informational kiosks
• Interactive content kiosks
• Wayfinding kiosks
• Product promotion kiosks
• Vending kiosks
• Others

The above information is provided for the following regions and countries:

• North America
  • U.S.
  • Canada
• Europe
  • UK
  • Germany
  • France
  • Italy
  • Spain
  • Russia
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • ANZ
  • Rest of Asia Pacific 
• Latin America
  • Brazil
  • Mexico
  • Rest of Latin America
• MEA
  • UAE
  • Saudi Arabia
  • South Africa
  • Rest of MEA