Queue Management System Market Size - By Component (Hardware, Software, Service), Type (Virtual Queuing, Linear Queuing), Deployment Model (On-Premises, Cloud), Organization Size (SME, Large Enterprises), Application, End User & Forecast, 2023 – 2032

Queue Management System Market Size

Queue Management System Market size was valued at USD 562.4 million in 2022 and is predicted to register at a CAGR of over 4% between 2023 and 2032. The increasing demand for virtual queue systems is fueling the market expansion. These systems offer contactless & organized queuing solutions. For instance, in February 2023, Tulsa International Airport launched a virtual taxicab queueing system. This system streamlines operations, enhancing customer satisfaction by reducing wait times, improving efficiency, and potentially boosting revenue through an optimized service experience.
 

Increasing demand for efficient patient management by the healthcare sector has significantly fueled the queue management system market growth. With rising patient footfall, hospitals and healthcare facilities are leveraging these systems to streamline patient flow, reduce wait times, and improve the overall operational efficiency. For instance, in September 2023, SCALE AI's AI for Healthcare Initiative secured USD 21 million, backing nine AI projects in Canada. The queue management project is one of the projects that targets intricate healthcare issues. Technological advancements will impact hospital operations, enhancing patient experience by optimizing logistics, resource allocation, and reducing wait times in the healthcare journey.
 

High initial costs pose challenges in the queue management system market. Implementing such systems requires substantial investments in technology, software, hardware, and integration, which can strain budgets, particularly for smaller businesses. Additionally, maintenance expenses, staff training, and potential system upgrades further contribute to the overall cost. This financial barrier impedes its adoption, especially for smaller entities, despite the potential long-term benefits in efficiency and customer satisfaction.
 

COVID-19 Impact

COVID-19 pandemic negatively affected the queue management system industry due to safety measures and social distancing requirements. Lockdowns, reduced foot traffic, and restrictions led to a lower demand for queue management systems. Businesses faced challenges in managing and optimizing queues as crowd control became a priority, leading to decreased adoption of traditional queue solutions and a shift toward contactless & virtual queuing systems to ensure public safety.
 

Queue Management System Market Trends

Digitalization and automation signify a shift toward more streamlined customer service. Businesses increasingly adopt digital solutions and automated queuing systems to streamline customer experience. These technologies leverage digital tools, mobile applications, and AI-driven automation to minimize wait times, improve service delivery, and offer customers more control over their queuing experience, leading to heightened efficiency, reduced operational costs, and enhanced customer satisfaction within diverse service-oriented industries. For instance, in July 2023, Butterfield introduced a mobile queueing option at Front Street Banking Centre, allowing users to scan a QR code to track their place in line.
 

The emergence of IoT and cloud-based solutions is an emerging trend in the queue management system market, showcasing a shift toward more adaptable and scalable queuing systems. The integration of IoT sensors and cloud technology allows for real-time data processing, enabling dynamic queue management. These solutions offer businesses with the ability to adapt to changing demands, personalize services, and ensure seamless smooth operations. They provide flexibility, scalability, and remote accessibility, enabling companies to efficiently meet the evolving customer needs while optimizing resource utilization and enhancing the overall operational efficiency.
 

For instance, in May 2023, Samsung launched a high-performance kiosk running on Windows 10 IoT Enterprise. This interactive self-service display is designed to enhance business and retail operations, offering expanded compatibility. It aims to optimize sales potential through improved customer interaction and service.
 

Queue Management System Market Analysis

Based on organization size, the large enterprises segment is expected to grow at a CAGR of over 3.5% through 2032, due to the need for efficient crowd management. High-traffic settings such as airports, hospitals, and entertainment venues require advanced systems to handle large volumes of people. Effective queue management technology aids in optimizing crowd flow, reducing wait times, and improving operational efficiency. The demand for sophisticated queuing solutions to enhance customer experience and manage larger footfalls will drive significant market growth.
 

Based on type, the queue management system market from virtual queuing segment dominated around USD 350 million revenue in 2022, owing to the increasing demand for contactless & efficient customer services. Virtual queuing offers customers the convenience of joining queues remotely through mobile applications, reducing the physical waiting times. This approach aligns with evolving consumer preferences, focusing on safety, convenience, and the optimization of wait times, contributing to significant growth in diverse service-oriented industries.
 

North America queue management system market accounted for 35% of the revenue share in 2022, attributed to the region's rapid technological advancements and its emphasis on customer-centric solutions. With a strong focus on enhancing customer experience and operational efficiency, industries such as healthcare, retail, and entertainment seek innovative queue management systems. Additionally, high adoption rates of digital solutions, increased demand for contactless services, and the constant drive for improved service quality contribute to the anticipated substantial growth in this region.
 

Queue Management System Market Share

Major companies operating in the queue management system industry are:

• Advantech
• Lavi Industries
• QLess
• Qmatic
• Qminder Ltd.
• Q-nomy
• Sigosoft
• Skiplino
• Tensator
• Wavetec

The market is highly competitive with prominent players such as Advantech and Tensator. QMS providers are continuously innovating their solutions, adding new features, and improving user interfaces to enhance the customer experience and increase operational efficiency. They are also investing in developing AI-powered queue prediction and optimization algorithms.
 

Queue Management System Industry News

• In July 2023, Qtrac, a global leader in virtual queue management, introduced WhatsApp integration to its system. This enhancement enables expanded international reach and offers clients greater customization for customer communication, diversifying messaging options for personalized client interactions and improved service.
   

The queue management system market research report includes in-depth coverage of the industry, with estimates & forecast in terms of revenue (USD Billion) from 2018 to 2032, for the following segments:

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Market, By Component

• Hardware
  • Self-service Kiosk
  • Ticket printers
  • Digital signage
  • Others
• Software
• Services
  • Professional services
  • Managed services

Market, By Type

• Virtual queuing
• Linear queuing

Market, By Deployment Model

• On-premises
• Cloud

Market, By Organization Size

• SME
• Large enterprises

Market, By Application

• Customer service
• Reporting & analytics
• Query handling
• Real-time monitoring
• Appointment management

Market, By End User

• Retail
• Healthcare
• Banking
• Government
• Transportation
• Education
• Hospitality
• Others

The above information has been provided for the following regions and countries:

• North America
  • U.S.
  • Canada
• Europe
  • UK
  • Germany
  • France
  • Italy
  • Spain
  • Nordics
• Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • Southeast Asia 
• Latin America
  • Brazil
  • Mexico
  • Argentina
• MEA
  • UAE
  • Saudi Arabia
  • South Africa