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Artificial intelligence (AI) and automation are playing an increasingly vital role in managing complex networks. Managed network service providers are adopting AI-driven solutions and automation tools to enhance network monitoring, troubleshooting, and optimization. For instance, in February 2023, the Vice President of Huawei's Data Communication Product Line, Steven Zhao, unveiled the Digital Managed Network Solution along with a range of products tailored for carriers' B2B services during MWC Barcelona 2023, This offering is designed to empower carriers to capitalize on digital transformation prospects and foster fresh avenues for growth. The solution equips carriers with digital managed network capabilities and an extensive product lineup, facilitating their transition from Internet Service Providers (ISPs) to Managed Service Providers (MSPs).
AI can help predict and prevent network issues, while automation can streamline routine tasks such as configuration management and security updates. These technologies not only improve network performance but also reduce the burden on IT staff, making them a key trend in the managed network services industry as organizations seek efficiency and reliability in their network operations.