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Information Technology Service Management Market Share

Report ID: GMI7115
Published Date: Oct 2023
Report Format: PDF

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Information Technology Service Management Market Share

Major players operating in the information technology service management industry are:

Atlassian
BMC Software, Inc.
Freshworks Inc.
EasyVista
IFS
Ivanti
Open Text
ManageEngine
ServiceNow.
SysAid

ServiceNow and BMC Software, Inc. are major players in the Information Technology Service Management (ITSM) market. They offer end-to-end service management platforms that streamline IT operations, enhance user experiences, and improve efficiency. Their customer bases, global presence, and continued investments in AI, automation & cloud-based services make them dominant in ITSM, serving diverse industries and addressing the evolving needs of businesses worldwide.

Authors: Preeti Wadhwani

Frequently Asked Questions (FAQ) :

The market valuation of the information technology service management was exceeded USD 7.8 billion in 2022 and is estimated to register a CAGR of over 10% between 2023 and 2032.

The large enterprises segment accounted for a market share of around 75% in 2022 and is expected to witness significant growth through 2032, as these organizations have complex IT infrastructures, necessitating comprehensive ITSM solutions for efficient management.

North America information technology service management market held a share of around 38% in 2022 and is expected to register significant growth through 2032, as the region is home to numerous technologically advanced enterprises that are increasingly adopting ITSM to streamline operations, enhance customer experiences, and improve efficiency.

Atlassian, BMC Software, Inc., Freshworks Inc., EasyVista, IFS, Ivanti, Open Text, ManageEngine, ServiceNow, and SysAid.