Hotel Property Management System Market Size - By Deployment, By Offering, By Property, By Application, By Property Size, Growth Forecast, 2025 - 2034

Hotel Property Management System Market Size

The global hotel property management system market size was estimated at USD 3.6 billion in 2024. The market is expected to grow from USD 3.8 billion in 2025 to USD 8.5 billion in 2034, at a CAGR of 9.2%.

• Hotels are adopting property management system to automate daily operational activities such as managing bookings, check-ins, housekeeping and billing. Automation benefits such as accuracy, time management, and guest satisfaction are leading to its growing demand and adoption.
   
• Both the developed and developing regions are experiencing growth in business travel and tourism. Statista stated that the global tourism market was valued at around USD 784.25 billion in 2019. Though the industry observed a steep decalin during pandemic and had almost halved to USD 351 billion, in the recent years the industry reported a healthy growth. As in 2024, the market was valued at USD 916 billion and is expected to grow to USD 1,114.4 billion by 2029. Besides this, with rising number of new hotel constructions, contributing to the rapid expansion of the world hospitality industry.
   
• With the growth of hotel chains into different regions, there is an increasing need for consolidated systems to seamlessly manage all operational functions from a single command centre. These need modern property management software supports multi-site, multi-language operations with uniform service quality across all branches.
   
• In April 2024, Choice Hotels International shared and launched the addition of Mews Cloud, an enterprise-grade PMS, to their list of options for international franchisees. Mews features multi-site control, allowing all international franchise locations to be connected to Choice’s proprietary tools (like choice EDGE) and providing real-time rates, availability, and reservations data. The system also provides uniform guest service as it enables standardized centralized workflows for check-in, checkout, housekeeping, billing, and other services. This enhances consistent guest experiences across regional brands.
   
• The hospitality sector is adopting emerging technologies such as AI, ML, IoT, and mobile applications. The PMS systems are being developed to incorporate these technologies for advanced operations, energy control, predictive analytics and foresight planning. For example, PMS systems powered by AI can forecast demand for pricing, upsell recommendations and even automate guest interactions. Hoteliers are trying to modernize their operations, integrate new technologies and improve efficiency and so their property management systems are being encouraged to climb towards technological advancement.
   
• The cloud-based PMS system Stayflexi, in June 2025 partnered with Kerala tourism development corporation implemented an AI-algorithm based system for over 30 state-run hotels. Automated processes and real time analytic driven PMS tools within Stayflexi are improving automation and the operational and service benchmarks across several properties.
   
• The cloud-based segment holds a significant share as it provides higher scalability, lower upfront costs, and ease of access on multiple devices and locations. It helps get real time updates and seamless integrations with third party systems.
   
• The software segment is one of the significant segments of the hotel PMS market as it acts as a base for main hotel operations, managing reservations, billing, and guest services. Its high demand is backed by factors such as need for automation and centralized control.
   
• North America holds a substantial share of the hotel property management system market as the region has established and mature hospitality industry. Also, early and high adoption of cloud solutions and automation techniques contributes to growing adoption rates.
   
• Asia Pacific is expected to observe a steady growth due to developing and booming tourism industry in many Asia countries such as India, Thailand, Indonesia, and Vietnam. This is resulting in adoption of hotel PMS system as it results in faster and convenience operations for both suers and service providers.
   

Hotel Property Management System Market Trends

• There is an industry trend of a growing number of hotels adopting property management systems on the cloud instead of using onsite solutions. The advantages of moving information to cloud include lower overall IT upkeep, remote access to systems with real-time data retrieval capability, remote system oversight, mobile employee supervision for multi-property management, automatic system upgrades, increased flexibility and remote scaling, among others.
   
• This shift aids small and medium hotel operators with expenditure control while improving operational flexibility. At the same time, international hotel chains are expanding and looking for more centralized control which drives cross-segment budget and luxury cloud-based PMS use.
   
• In December 2024, in just 31 hours, Norway-based Thon Hotels relocated 96 properties from five different countries to Oracle OPERA Cloud. This becomes an example of how PMS adoption has become simpler. The use of Cloud PMS drove centralized control, automatic update, and real-time oversight for the entire chain and all locations during one push, reducing IT workload alongside service operations standardization.
   
• The prevalence of smartphones has made mobile-enabled hospitality services an industry standard. Hotel management systems now offer functions including check-in/check-out through mobile apps, digital key access, guest messaging, in-app payments and more. Aside from convenience, these functions improve health safety by providing contactless services, particularly important since the pandemic. To remain competitive and meet consumer expectations, hoteliers are adopting mobile-enabled PMS systems. The uptake of mobile technologies among younger travelers and tech-savvy users will likely accelerate the trend towards contactless hospitality services.
   
• Hospitality management system PMS provider Eviivo collaborated with Open Key in October 2024, to implement universal digital keys within its system, allowing guests to check in and unlock doors through mobile applications before and upon arrival. Open Key reports that customer satisfaction can decrease significantly, by almost 50%, if check-in time extends beyond five minutes. This partnership helps hotels provide guests with contactless and streamlined services, catering to the shifting traveler inclination towards mobile convenience and enhanced safety.
   

Hotel Property Management System Market Analysis
 

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Based on deployment, the hotel property management system market is segmented into cloud-based and on-premise. The cloud-based segment held over 80% of the market share and generated revenue of around USD 3 billion in 2024.
 

• Cloud-based hotel property management system gained popularity as they provide access to valuable information and manage operations remotely. With the ability to oversee operations using laptops or mobile phones, staff and management are now able to monitor activities both onsite and offsite 24/7. Work processes have become more streamlined, and decisions can also be made immediately.
   
• For multi-property hotel chains, remote access aligns with the demand for real-time information and centralized control. The hospitality industry has thus now adopted this trend, mobility, agility and operational intelligence, that transcends physical server locations.
   
• Cloud PMS platforms eliminate the need for onsite servers and equipment, thereby eliminating the need for purchasing, maintaining and staffing these systems. Many hotels have embraced cloud solutions to decrease operational expenses. Businesses greatly benefitted from the SaaS model’s predictable subscription pricing and absence of upfront payments for infrastructure. Automation of system updates and backups have reduced risks such as data loss and reliance on in-house technical support, streamlining services for small and mid-sized hotels striving to modernize without overextending their budgets. 
   
• The service providers for cloud-based PMS systems improved their security measures with encryption, firewalls and multi-factor authentication. With these systems hoteliers have peace of mind with international data compliance regulations GPT and PCI DSS.
   
• In May 2025, Stayntouch received the award for hotel PMS of the year because of its mobile-first cloud platform which enables staff to oversee multi-property operations through mobile devices, with training taking as little as two hours and integrations across more than 1,200 partners. This demonstrates how remote access and mobility serve as prime benefits boosting the adoption of cloud PMS solutions.
   
• The on-premise segment is expected to observe a growth of around 7% during the forecast period. This deployment type is preferred by long hotel chains and properties with complex and custom operational requirements. Many service providers prefer this system because it provides security, control over data and system configuration support, which is beneficial in areas with weak online assistance.

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Based on offering, the hotel property management system market is segmented into software and services. The software segment held over 68% of the market share and generated revenue of around USD 2 billion in 2024.
 

• The implementation of efficient hotel PMS software, providing features such as guest sentiment analysis, personalized upselling and even demand forecasting has become commonplace. The hotel sector experienced AI-powered technologies that managed over 60% of interactions with customers through chatbots, as well as automation in servicing, room rate gouging and even occupancy prediction. The use of AI technologies at this time made it easier to speed up service processes, lower human error and improve automation within services.
   
• The mobile interfaces of hotel PMS software is expected to observe a substantial growth. This is because it allows staff to manage check-in/out, manage supervisory tasks, as well as housekeeping and room status updates using smartphones and tablets. This significantly improves productivity, especially for large multi-property chains and in relation to remote work. The rise in mobile tech adoption by both staff and guests drove meeting multifunctional interfaces to new heights. 
   
• The cloud-based PMS systems provided by third-party vendors are now implementing SaaS due to centralized control and support for multi-property scaling. In addition, critical business processes during off-peak periods improved merchant uptime and processes performed on cloud systems require minimal IT intervention. Thus, international branches are easier to manage from the cloud and compliance regulation became less burdensome.
   
• In March 2025, Hotelogix added sophisticated AI features into its PMS Platform. This modification empowers dynamic pricing, intelligent inventory management, sentiment analysis and automated guest communication, providing customized interactions such as an AI concierge available around the clock and WhatsApp advertising campaigns. This illustrates the growing significance of AI in PMS software, proving it is no longer an optional feature.
   
• The services segment is expected to observe tremendous growth during the forecast period, with their growth rate expected to be around 10% during the forecast period. This is due to the growing demand for implementation, customization, training and providing needed technical support.
   

Based on property, the hotel property management system market is segmented as luxury hotels, resorts and boutique hotels, hostels and budget hotels, service apartments, and others. The luxury hotel segment held around 30% of the market share and is expected to grow at an approximate rate of 7% from 2025-2034.
 

• PMS systems provide multi-layer strategies to hyper-personalize guest experiences. From bespoke dining to curated amenities, hotels can offer VIP interactions due to the customization available through PMS software which analyzes prior stays, preferences and spending. Tailored amenities and dining strengthen satisfaction and loyalty, which, in turn, are crucial in the luxury sector.
   
• Also, the blending of automation with CRM systems, PMS AI tools, and automation foresight combined with CRM predictive capabilities meet and surpass the standard hospitality anticipatory services and offer customized predictive package forecasting. 
   
• Luxury hotels are expected to implement voice-based personal assistants that control in-room lighting, climate, entertainment systems and other PMS linked devices. Venture heating and cooling units managed via smartphone and tablets are able to offer temperature control beyond simple heating and cooling. Smart PMS systems not only track the use of certain features, but also aggregate guest profiles and utilize them on future visits.
   
• Luxury hotel chains generally demand cross-border operations with multi-language, multi-currency global centralized reporting and consolidated reporting covering all locations. Addressing these issues, several cross-border luxury hotel chains have adopted PMS systems enabling seamless management of multiple properties in different regions. While these systems observe local laws and regulations, uniform service quality and guest appreciation due brand fidelity are maintained.
   
• In June 2025, Chatlyn, a Vienna-based startup, received around USD 9 million in Series A funding to expand its AI concierge platform which is currently used by luxury brands like St. Regis Mauritius, Singer Palace Rome and InterContinental Vienna. This technology provides round the clock multilingual guest engagement, augmented by sophisticated personalization, showing the shift to AI-driven bespoke services in high-end hotels.
   
• The hostels and budget hotels segment is expected to grow at a rate of around 11% during the forecast period. This is because many younger and cost-conscious travelers prefer these stays due to their affordability. These properties are thus adopting user friendly and cloud-based PMS systems to improve guest experience and streamline operations.
   

Based on application, the hotel property management system market is segmented into front desk operations, revenue management, housekeeping management, customer relationship management, analytics and reporting, maintenance management and others. The front desk operations segment was valued at USD 880 million in 2024 and is expected to grow at a rate of around 9% during the forecast period.
 

• The self-service check-in and check-out mobile applications are now widely accepted and used within the hotel industry. Customers are now able to perform mobile check-ins, eliminating long reception queues. The reception workload is also greatly reduced. To provide enduring positive impressions on guests, hotels are investing in essential PMS contactless functionalities for enabling guest servicing automation.
   
• Hotel front office functions have also been simplified with the inclusion of AI chatbots which issue confirmations, check room availability and offer local guidance amongst other services. They improved user engagement as there is no longer a need for personnel to be physically present. Additionally, chatbots offer integration with PMS systems and support in multiple languages.
   
• The hotel front office staff have gained the ability to view live dashboards with real-time room status updates integrated with housekeeping through the PMS system. This trend improves the inter-departmental work by achieving quick room readiness and accurate timing for check-ins.
   
• In June 2025, Hotels Network with the help of Oracle OPERA cloud, developed an AI-integrated voice receptionist KITT. With KITT, guests can perform room checks, make bookings, and process payments over voice calls in more than 40 languages. This development emphasizes the growing focus on automating workflows and processes, particularly by using artificial intelligence, automation, chatbots and AI-powered virtual front office receptionists.
   
• The customer relationship management segment is observing steady growth and is expected to grow at a strong growth rate of 12% during the forecast period. This is because it helps gather and analyze guest data, provide tailored services and improve the guest engagement across multiple touchpoints. This helps improve guest loyalty and service satisfaction.

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US accounted for over 70% share in North America hotel property management system market, generating revenue of USD 903.7 million in 2024.
 

• American hotels frequently leverage cutting-edge technologies such as AI, IoT, and cloud computing. Therefore, the U.S. hotel industry is quick to adopt new technology. These innovations thus help enhance operational effectiveness and guest service customization.
   
• The top global PMS system market players are based in the country, which includes companies such as Oracle Hospitality, Stayntouch, Cloud beds and Mews (U.S. division). These companies are actively involved in developing and promoting advanced PMS solutions. They continue to enhance their offerings with AI, customer relationship management systems, mobile-first design and multi-property support.
   
• American travelers demand high levels of personalized services, ease of access and engagement through digital platforms. Thus, the hotels in the country invest heavily in PMS systems which enable contactless check-in, mobile keyed access to rooms, digital payments, and AI powered guest engagement tools. The demand for exceptional service experience pushes hotels to leverage PMS platforms that allow them to transcend simplistic functional operational paradigms and brand strategy tools to build customer loyalty.
   
• In September 2024, Hyatt chose Oracle OPERA Cloud to manage its operational data across more than 1,000 hotels in the U.S. and other countries to ensure streamlined operations, unify data, and enhance the guest experience.
   
• Canada is also expected to register a significant growth during the forecast period, with the growing rate being around 10%. Canada growth is supported by the rise in the number of boutique and mid-sized hotels looking to adopt efficient and scalable PMS solutions. Statistics Canada reported that the country noted a rise of 2.6% in the tourist accommodations segment and overall tourism spending grew by 3.6% in 2024, following the growth of 15.3% in 2023.
   

The hotel property management system market in Germany is expected to experience significant and promising growth from 2025 to 2034.
 

• Europe held a significant market share of over 25% in 2024. Germany remains one of the foremost travel destinations in Europe, attracting both international and domestic visitors in the millions every year. With the increase in travel demand and new infrastructure tourism projects, hotels across Germany require modern property management systems to handle the increase in guests. These systems are critical for German hotels because of competition, business process automation, and advanced guest servicing, as well as seamless operational workflow and managed booking surge. 
   
• The mobile check-in systems along with contact-less payments are gaining prevalence due to the shift towards mobile-centric PMS systems. Hotels are adopting PMS systems that enable mobile room access, digital guest room keys, and automated voice interaction without the need for two-way engagement.
   
• Germany has started to record growth in international chains and boutique hotels. This business growth creates a demand for custom and flexible multi-property management PMS solutions with localized and compliant regulatory features. Coupled with business expansion by hotel operators in metropolitan areas of Berlin, Frankfurt and Munich, there is steadily increasing demand for cloud-enabled PMS systems.
• In May 2024, Mews purchased HS3 Hotel software to further "Mews,” accelerating its growth in Germany. “Mews” has expanded its customer base by 93% with German hotels utilizing cloud-based systems after the pandemic which drove adoption rates.
   
• Besides Germany, the UK and France are also expected to grow at a significant rate during the forecast period in hotel property management systems market. The UK market growth is supported by factors such as the high concentration of luxury and boutique hotels in the country. The hotel occupancy rate in the UK, as stated by Statista, was 71.7% in the first quarter of 2023 and was expected to reach 79% by the end of the last quarter of 2024. This also leads to tools such as PMS that simplify the guest service provision.
   
• France is one of the most visited tourist spots globally and was ranked first in most visited countries list globally, which in turn also leads to the demand for good stay options. To manage such high visitor numbers, their stay and meal requirements, and related management services, the hotel services providers in the country actively invest in such tools to improve guest stay experience.
   

The hotel property management system market in China is expected to experience significant and promising growth from 2025 to 2034.
 

• Asia Pacific held a share of more than 20% and is expected to observe a tremendous growth of over 10% during the forecast period. The increase in domestic tourism within China is attributed to higher spending habits of the middle class and the improvement of transport infrastructure in the country. This is also increasing hotel construction in metropolitan areas such as Beijing, Shanghai, and Shenzhen and in tourism cities including Xi'an and Chengdu.
   
• To improve management of business processes and enhance service delivery automation, hotels are adopting PMS automation systems that fully automate various functions including reservations, check-ins, and billing which stream automation aligned with traveler demand. 
   
• The focus has been placed on the digital transformation of tourism under the policy digital China which has further enabled the adoption of cloud technology and smart tourism. Hotels are acquiring PMS systems particularly for automated systems compliance due to national-integrated objectives fulfillment. Other areas of national focus such as the smart city development, AI, innovation zones for tourism, and intelligent tourism have also received government attention which creates additional PMS cloud infrastructure investment stimulus in the hospitality industry. 
   
• The international chains also include Marriott, Hilton and Accor. Huazhu Group, Jin Jiang, and BTG Home inns are other domestic chains. These chains require multi-property complex PMS systems which incorporate local adaptability, multi-entity operations, and Chinese data compliance. The need for integrated brand-standard guest services boosts spending among competitors on advanced PMS systems, thereby increasing operational efficiency in response to other market players.
   
• In June 2025, Chinese SaaS provider Shiji announced that Marriott will implement its next-generation daylight property management system across its Chinese operations, marking a milestone in the localization and cloudification of PMS for luxury international brands.
   
• Japan, India, and South Korea are also actively investing in and adopting the hotel PMS systems due to growing tourism sector in these countries. In India, according to Statista, the total number of hotels grew from 24.9 thousand in 2001 to 144 thousand in 2021. This number reached 180 thousand in 2024 and is expected to grow to around 195 thousand by end of 2027. This also results in demand for advanced digital solutions such as the property management system to management needs of hotel service providers.
   
• Japan and South Korea are also investing heavily in the hotels PMS system to improve the hotel efficiency and guest experience, backed by growing tourism and investments in hotel industry in these countries. This growing investment is due to the increasing number of tourists visiting these countries. The World Economic Forum stated that in 2024, the total number of international visitors in Japan reported a rise by 47.1% to reach 36.87 million in 2024.
   

The hotel property management system market in Brazil is expected to experience significant and promising growth from 2025 to 2034.
 

• Latin America accounted for over 6% of the market share in 2024. In the region, the peak tourist sites such as Rio de Janeiro, Sao Paulo and Salvador are receiving more inbound tourists and local citizens are also promoting growth in the hospitality industry. To make sure that their ever-increasing reservations made online are properly managed alongside delivering superior guest services, hotels are now starting to implement PMS solutions, especially during peak seasons and large-scale sports events.
   
• Brazil is one of the countries which is slowly getting to adopt cloud-based PMS systems because of their affordability, scalability, and remote accessibility. The adoption of cloud-based PMS by small- and mid-sized hotels in Brazil, which form a major part of the hotel property management system market, can also be attributed to the decreasing IT maintenance costs due to mobile check-ins, real time updates, and contact-less services.
   
• Investment in Brazil’s hospitality industry is booming with an inflow of international brands such as Marriott, Accor and Hilton and domestic companies including Atlantica Hotels and BHG. Such companies need Centralized and multi-property PMS and POCs to manage and consolidate multiple related services for best practice service delivery and compliances. The expanding PMS penetration radius is also being boosted by these companies’ expansion into Brazil’s secondary and tertiary cities.
   
• In February 2025, in a recent announcement, Accor revealed the construction of the Ibis and Novotel hotels located in Minas Gerais, Ceará, Pernambuco, and São Paulo which are all Midscale. These will be added to the already existing Ibis and Novotel hotels in Brazil bringing the total to six new hotels planned in the country for the year of 2025.
   
• The hospitality market in Mexico is also observing a growth, due to the booking tourism, rise in government backed hotel investments, and shift towards automation, especially by small and medium sized hotels. The National Institute of Statistics and Geography stated that Mexico noted 13.5% more tourist in April 2025 compared to April 2024. This also creates a demand for established hotel industry equipped with all modern communication and stay needs. This has resulted in growing investments and adoption of hotel PMS in the country.
   

The hotel property management system market in Saudi Arabia is expected to experience significant and promising growth from 2025 to 2034.
 

• The MEA region was valued at over 195 million and is expected to grow at a rate of more than 6% during the forecast period. Saudi Arabia is making a substantial investment in hospitality and tourism. These include several new luxury hotels and resorts being designed as part of NEOM, Red Sea Global, Diriyah Gate, and Amaala projects.
   
• In relation to these newly constructed facilities, advanced PMS need to be incorporated to improve operational efficiency and centralized data management as well as ensure service standards are maintained across the different locations. This has led to a high degree and extent of construction within the Saudi Arabian tourism and hospitality projects alongside the soaring demand for highly automated cloud-based PMS systems. 
   
• The two holiest cities in Islam, Mecca and Medina attracts millions of pilgrims every year. Most of these visitors enter Saudi Arabia during the Hajj and Umrah seasons. While the region still supports hospitality construction, now there is a greater emphasis on leisure tourism in Riyadh, Jeddah, and AlUla. To manage the high volumes of international and domestic guests, hotels are employing PMS systems with multi-language interfaces, RFID guest cards, real-time reservation systems, mobile check-ins and many other automated guest services.
   
• In March 2024, for centralized hotel operations, swift property scale-up, and full regulatory compliance, Saudi’s IRIS Hotels implemented Hotelogix cloud PMS. This marks one of the many shifts we are seeing where local hospitality brands begin prioritizing PMS as a growth enabler.
   
• Other countries in the region including South Africa and UAE are also increasingly adopting the hotel property management systems. Tourists are increasingly visiting South Africa to explore the natural environmental wonders and beauty and are rushing to UAE to experience the marvels of modern technology. The South African Government’s official data reported a growth of 5.1% in 2024 compared to 2023, in terms of tourist visit to the country.
   
• The hotel industry in UAE reported a rise of around 3%, reaching USD 12.3 billion in 2024, backed by rising number of visitors for both tourism and business purposes. This highlights the need for efficient hotel management systems resulting in the growth of PMS market in the country.
   

Hotel Property Management System Market Share

• Top 7 companies of the property management system industry are Agilysys, Cloud beds, Infor, Mews Systems, Oracle, RMS Cloud, Shiji Group more than 35% of the market in 2024.
   
• Agilysys is a property management systems provider in the United States that specializes in hospitality technology. Their clientele includes hotels, resorts, cruise lines, and even casinos from all over the world. They offer advanced POS and inventory systems. Equally important, the company’s solutions are customizable and work well in the cloud, providing extensive functionality in operations, food and beverage services, and guest services. Recently, Agilysys bought Book4Time for spa and wellness service software, aiming to grow into those sectors. Agilysys strives to automate processes as much as possible while leveraging analytics to improve guest satisfaction.
   
• Replacing on-site systems, Cloudbeds offers a PMS, booking engines, and revenue management tools all in one platform, making them stand out in the hospitality management software market. It operates hostels, vacation rentals and independent hotels in over 150 countries. Cloudbeds is one of the first providers to offer an integrated solution with mobile-enabled interfaces and real time data AI features, allowing operators to boost bookings directly and manage their operations efficiently.
   
• Infor is a worldwide corporation focused on enterprise software, providing Infor HMS as a comprehensive cloud-based PMS platform. It is used by large hotel chains and resorts, supporting multi-property operations. Infor’s PMS merges financials, analytics, and CRM systems for a unified guest experience. Their focus lies on flexibility, scalability, real-time data access and automated more processes. Infor is a subsidiary of Koch Industries and has more than 200 countries as clients.
   
• Based in Europe, Mews is known for being a pioneer in cloud PMS systems with disruptively automated features and a deep integration-friendly framework. The Mews Hospitality Cloud has thousands of users across all types of accommodation, from luxury hotels to boutique and even budget hostels. Mews offers self-service kiosks, mobile check-in, smart system integrations and AI-augmented guest journey enhancements. They aim at increased international presence and have acquired Planet Winner, HS3 and Clarity Hospitality for that purpose.
   
• OPERA Cloud PMS is one of the most popular property management systems around the world. OPERA is well known to the hotel chains and offers remarkable value in terms of scalability, security and features. It carries out the entire business processes for the hotel including reservations, loyalty, CRM, revenue management and housekeeping. Being a part of Oracle Hospitality gives the platform unique advantages of custom integrations with other parts of Oracle’s cloud ecosystem. OPERA is well suited for large chains and independent hotels. 
   
• RMS Cloud is an Australian-based company with a global reach, especially in the resort, campground, serviced apartment, and holiday park sectors. it offers cloud based real time property management with booking engines, CRM and channel management. It prioritizes automation, guest engagement and workflow and guest operating efficiencies.
   
• Used by more than 6000 properties around the world including both luxury and budget brands, the system is renowned for its flexible configurations and ease of scaling. The platform is characterized by its focus on operational efficiency, high levels of automation, and guest engagement.
   
• Shiji Group is a hospitality technology company based in China that has a worldwide reach. The company provides an extensive range of services including PMS, POS, payment gateways and guest engagement platforms. Shiji’s PMS products include Shiji Enterprise Platform and Infrasys Cloud. Shiji serves prominent global hotel chains and is well-known for his tailored services offered in Asia, Europe, and the Middle East. The company promotes API interoperability and has strategic collaborations with firms like Alibaba and Marriott in China.
   

Hotel Property Management System Market Companies

Major players operating in the hotel property management system industry are:

• Agilysys
• Booking Ninjas
• Cloudbeds
• eZee Technosys
• Front desk Master
• Infor
• Mews Systems
• Oracle
• RMS Cloud
• Shiji Group

• The modern hospitality management system market adopts advancements in automation, guest relations, and the hospitality sector for global hotel properties. The modern hotel PMS allows hoteliers to efficiently manage queues, reservations, front desk operations, housekeeping, as well as CRM systems. The use of mobile, cloud-enabled systems, SaaS and contactless technologies producing automation has propelled automation to a new level, enabling hoteliers to enhance operating efficiency while simultaneously modernizing every aspect of the guest experience.
   
• Vendors are now considering compliance with the local language, local culture, and regional particulars. Adapting to multicultural market compliance, together with service quality improvement, is expected to drive growth along with the strategic hotel operations property management systems.
   
• Increased investment along with hotel property management system market expansion, particularly, especially across North America, Europe, Asia Pacific, and the Middle East is particularly relevant to the globalization trend of PMS.
   

Hotel Property Management System Industry News

• In April 2025, Lighthouse, shared their plan for acquisition of the hotels network, specialists in AI-driven marketing personalization. This acquisition will merge the PMS-linked data with real-time guest marketing, thus leading to and providing advancements in direct booking enhancement and guest engagement improvement.
   
• In January 2025, Hungary-based PMS leader Mews announced the acquisition of New Zealand and UK based provider of PMS/event management tools, Clarity hospitality. This acquisition will help strengthen Mews’ foothold in the UK and APAC markets and help in advancing its goal of creating an integrated hospitality platform with global reach.
   
• In September 2024, Hyatt chose Oracle OPERA cloud to manage its operational data across more than 1,000 hotels in the U.S. and other countries to ensure streamlined operations, unify data, and enhance the guest experience.
   
• In August 2024, Agilisys, announced its plan to acquire Book4Time, a foremost spa management SaaS platform, for nearly USD 150 million. This acquisition increases Agilisys’ wellness and spa and wellness offerings while also adding to their integrated PMS and POS ecosystem.
   

The hotel property management system market research report includes in-depth coverage of the industry with estimates & forecasts in terms of revenue (USD million) from 2021 to 2034, for the following segments.
 

Market, By Deployment

• Cloud-based
• On-premise

Market, By Offering

• Software
• Services

Market, By Property

• Luxury hotel
• Resorts and boutique hotels
• Hostels and budget hotels
• Service apartments
• Others

Market, By Application

• Front desk operations
• Revenue management
• Housekeeping management
• Customer relationship management
• Analytics and reporting
• Maintenance management
• Others

Market, By Property Size

• Large hotels and chains
• Medium-sized hotels
• Small hotels and independent properties (Airbnb)

The above information is provided for the following regions and countries:

• North America
  • U.S.
  • Canada
• Europe
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Russia
  • Nordics
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • ANZ
  • Singapore
  • Vietnam
  • Indonesia
• Latin America
  • Brazil
  • Mexico
  • Argentina 
• MEA
  • UAE
  • Saudi Arabia
  • South Africa