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Artificial intelligence (AI) and machine learning are increasingly shaping the landscape of the fantasy sports industry. These technologies are revolutionizing user experiences, offering advanced player analytics, predictive models, and tailored recommendations. By sifting through vast data sets, AI algorithms refine team selections, elevating gameplay to new levels of strategy and engagement. Moreover, AI-powered chatbots and customer service tools are bolstering user support, ensuring swift issue resolutions. This surge in AI adoption not only attracts new users but also cements loyalty among existing players, fostering more interactive and data-rich gameplay.
For instance, in October 2023, ESPN enhanced its fantasy football platform using AI models from IBM's watsonx. These models, leveraging neural networks and natural language processing, provide advanced features like Waiver Grades and Trade Grades. The integration aims to offer deeper insights and personalized recommendations, significantly improving decision-making and user engagement for the 11 million fantasy managers.