End-User Experience Monitoring Market Size

End-User Experience Monitoring Market size is projected to experience a decent growth during 2024 to 2032, attributed to the rising need for efficient monitoring systems for problem-solving and enhancement of organizational workflows. 

According to Verint’s 2022 State of Digital Customer Experience report, 76% of industry leaders anticipated a rise in customer engagement difficulties in 2022, while 59% identified prioritizing digital-first customer engagement as a key initiative for the upcoming twelve months.

End-user expectations and preferences evolve constantly, which makes the deployment of experience monitoring applications and devices critical for businesses across the industrial spectrum. The use of end-to-end monitoring tools gives IT professionals the ability to elevate user experience via prompt identification of application-related issues and reduction in MTTR (mean time to repair).

End- User Experience Monitoring Market Trends

A major trend driving end-user experience monitoring market growth through 2032 is the widespread adoption of cutting-edge technologies like AI and IoT. These technologies are gaining significance being pivotal for improving IT decisions and helping businesses solve problems related to application or device performance more efficiently. According to certain estimates, companies are set to make investments worth nearly $15 trillion by 2025, focusing on IoT technology development to add more value to their business.

Further, the rapid deployment of cloud and SaaS technologies will augment market outlook. Modern IT infrastructures now include digital workspaces to support hybrid/remote work and unified communication technologies like Zoom and Microsoft Teams for collaboration. Domain-based monitoring has also become crucial. This has increased the importance of domain expertise and automation in the business, which is likely to positively influence the industry landscape.

End-User Experience Monitoring Market Analysis 

The real user monitoring segment is slated to generate notable revenues by 2032, owing to the surging use of the systems by businesses to attain superior user insights. RUM solutions provide complete visibility into application performance, allowing any business to detect aspects of its site that require focused attention and optimization.

Based on deployment, the end-user experience monitoring industry from the cloud segment is anticipated to observe robust growth from the 2024 to 2032, credited to the burgeoning adoption of cloud computing by companies to move away from traditional on-premises deployment models. Moreover, rising awareness about the benefits of cloud-based monitoring, such as cost-effectiveness, is impelling industry growth.

Asia Pacific end-user experience monitoring market is poised to account for a significant revenue share by 2032, mainly due to the rapid progression of IoT, cloud computing, and other technologies in the region, which has urged organizations to focus more on user experience on their mobile and web applications. Booming IT sector, along with skilled yet affordable talent pool in the region is creative a lucrative avenue for end-user experience monitoring industry players.

End-User Experience Monitoring Market Share

Major companies operating in the EUEM market include IBM, Dynatrace, Inc., Bitbar, Riverbed (Riverbed Holdings, Inc., Thoma Bravo, SAP, AppNeta, AppDynamics, eG Innovations, Catchpoint, SmartBear Software, CA Technologies, Lumen Technologies, Nexthink, New Relic, BMC Software, Inc., Stackify, Oracle and Lakeside Software.

These companies are employing various strategies, including partnerships, new launches, and expansions, to address prevalent consumer needs and gain a competitive edge in the market.

End-User Experience Monitoring Industry News

• In March 2023, eG Innovations launched the latest addition to its flagship product, eG Enterprise v7.2, which is touted to be a comprehensive observability solution for modern IT technologies.