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Customer Intelligence Platform Market Size

Report ID: GMI11827
Published Date: Oct 2024
Report Format: PDF

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Customer Intelligence Platform Market Size

The global customer intelligence platform market size was valued at USD 2.1 billion in 2023 and is estimated to register a CAGR of 24.1% between 2024 and 2032. The increasing focus on data-driven decision making, personalized customer experiences, and the adoption of AI and machine learning technologies are key factors driving the demand for customer intelligence platform solutions.

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Companies are increasingly investing in these platforms and leveraging strategic acquisitions to enhance their market presence and capabilities. For instance, in July 2024, Pendo, an all-in-one product experience platform, acquired Zelta AI, a startup specializing in automated customer feedback collection and AI-driven insights. This move represents Pendo's commitment to AI innovation and strengthens its position in the customer intelligence industry.

Customer Intelligence Platform Market Report Attributes
Report Attribute	Details
Base Year:	2023
Customer Intelligence Platform Market Size in 2023:	USD 2.1 Billion
Forecast Period:	2024 to 2032
Forecast Period 2024 to 2032 CAGR:	24.1%
2032 Value Projection:	USD 14.8 Billion
Historical Data for:	2021 - 2023
No. of Pages:	180
Tables, Charts & Figures:	200
Segments covered:	Component, Deployment Mode, Organization Size, Application, End Use
Growth Drivers:	Increasing demand for personalized customer experiences Rising adoption of AI and machine learning technologies Growing focus on data-driven decision making Expansion of omnichannel marketing strategies
Pitfalls & Challenges:	Data privacy and security concerns Skill gap in data analytics and interpretation

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Additionally, the continuous evolution of customer behavior and preferences, coupled with the increasing adoption of omnichannel marketing strategies, is propelling market growth. These trends reflect the need for comprehensive customer intelligence solutions to manage and analyze vast amounts of customer data across multiple touchpoints.

Authors: Preeti Wadhwani, Satyam Jaiswal

Frequently Asked Questions (FAQ) :

The market size of customer intelligence platform reached USD 2.1 billion in 2023 and is estimated to grow at a 24.1% CAGR from 2024 to 2032, driven by the increasing focus on data-driven decision-making.

The platform segment was valued at over USD 1.2 billion in 2023, led by the demand for comprehensive, AI-powered customer intelligence solutions.

The cloud-based segment is anticipated to register a CAGR of over 22% from 2024 to 2032, due to the rapid adoption of cloud technologies and the need for scalable, flexible solutions.

North America dominated the market with a major share of over 35% in 2023, propelled by the presence of major technology players and a high level of digital adoption.

Major players include Adobe, Epsilon, IBM, Microsoft, Oracle, Salesforce, SAP, SAS Institute, Tealium, and Teradata.