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Customer Communications Management Market Share

Report ID: GMI7784
Published Date: Jan 2024
Report Format: PDF

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Customer Communications Management Market Share

OpenText Corporation and Quadient dominate the market with around 12% revenue share. OpenText excels with its comprehensive CCM suite, while Quadient offers advanced multichannel solutions. Adobe's creative and marketing tools integrate seamlessly for personalized communication. Market players provides robust services, combining technology and expertise. Players are also emphasizing workflow automation and digital transformation.

These companies maintain dominance by continuously evolving technologies, expanding global footprints, and catering to diverse industry needs. Their established brand reputation, customer trust, and commitment to addressing evolving customer engagement demands solidify their positions, shaping the landscape and influencing the direction of the dynamic market.

Customer Communications Management Market Companies

Major companies operating in the customer communications management (CCM) industry are:

Adobe Inc.
Cincom Systems
Messagepoint
Newgen Software Technologies Ltd.
OpenText Corporation
Oracle Corporation
Quadient
Sefas Innovation
Smart Communications, Inc.
Xerox Corporation

Authors: Preeti Wadhwani

Frequently Asked Questions (FAQ) :

The market size of customer communications management reached USD 1.8 billion in 2023 and is poised to grow at over 11% CAGR from 2024 to 2032, led by the continuous evolution and integration of technological advancements.

The solutions segment accounted for 65% of the market share in 2023, attributed to the rising demand for comprehensive & specialized solutions to ensure seamless communication processes.

North America market held around 35% of the market share in 2023, owing to the high adoption rates of advanced technologies and the strong emphasis on customer-centric strategies.

Some of the major firms operating in the industry are Adobe Inc., Quadient, OpenText Corporation, Cincom Systems, Messagepoint, Newgen Software Technologies Ltd., Oracle Corporation, Sefas Innovation, Xerox Corporation, and Smart Communications, Inc.