Home > Media & Technology > Next Generation Technologies > AI and Machine Learning > Conversational AI Market

Conversational AI Market Size

  • Report ID: GMI6692
  • Published Date: Jul 2024
  • Report Format: PDF

Conversational AI Market Size

Conversational AI Market was valued at USD 9.9 billion in 2023 and is estimated to register a CAGR of over 21.5% between 2024 and 2032. Conversational AI plays a pivotal role in enhancing user engagement by offering interactive and human-like conversations. This technology fosters deeper connections between businesses and customers through real-time interactions. It enables personalized recommendations, gathers feedback, and tailors responses based on user data, creating a more immersive & satisfying experience. As users feel heard and understood, they are more likely to stay engaged, leading to increased customer loyalty, retention & positive brand perception. This improved engagement can also translate into higher conversion rates and sales for businesses, propelling the conversational AI industry growth over the forecast period.

 

The escalating customer expectations for swift, personalized interactions have catalyzed the rapid expansion of conversational AI solutions. By enabling businesses to provide instantaneous & tailored responses and automate repetitive tasks, these technologies have become cost-efficient solutions. Moreover, their ability to operate round the clock, seamlessly integrate with the existing systems, and offer scalable support have further propelled the adoption of conversational AI solutions.

The subject of data privacy and security poses a significant challenge to the conversational AI industry growth. As these systems handle sensitive user information, maintaining a robust safety measure against data breaches and unauthorized access is paramount. Striking a balance between providing personalized experiences and protecting user data is a complex task, particularly considering evolving data protection regulations. Ensuring that conversational AI platforms consistently meet these high standards of security and privacy will remain a key challenge for businesses & developers in the industry.

Authors: Preeti Wadhwani

Frequently Asked Questions (FAQ) :

The market size for conversational AI was valued at USD 9.9 billion in 2023 and is estimated to register a CAGR of over 21.5% between 2024 and 2032, owing to the growing adoption of AI solutions in numerous industries.

The on-premise segment held a market share of over 60% in 2023 and will continue to grow through 2032, driven by the collaborative projects to develop on-premise generative AI.

North America led the global conversational AI market with a share of over 32% in 2023 and will continue growing through 2032, backed by technological advancements and the emergence of conversational AI startups in the U.S.

Amazon Web Services Inc., Google LLC, IBM Corporation, Jio Haptik Technologies Limited, Conversica Inc., Microsoft Corporation, Oracle Corporation, FIS Global, and SAP SE.

Conversational AI Market Scope

Buy Now


Premium Report Details

  • Base Year: 2023
  • Companies covered: 17
  • Tables & Figures: 471
  • Countries covered: 21
  • Pages: 300
 Download Free Sample