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IBM and Cisco dominate the market with over 12% of the revenue share. IBM creates an extensive data integration and analytics platform designed specifically for communication service providers. This platform is adept at handling significant volumes of network data in real-time, utilizing IBM's proficiency in big data, artificial intelligence, and machine learning. It offers advanced analytics functionalities for monitoring network performance, predicting maintenance needs, and identifying anomalies.
Cisco creates service assurance solutions for communication service providers to oversee and control service quality, SLA adherence, and customer satisfaction across various services like fixed, mobile, and cloud-based offerings. These solutions integrate quality of experience analytics tools to assess the performance of services, detect potential performance challenges, and take proactive measures to resolve service deterioration problems before they affect customers.
Major players operating in the communication service provider (CSP) network analytics industry are: