Clinical Communication & Collaboration Market Size - By Component (Solution, Services), Deployment (Cloud, On-premises), End-use (Hospital, Clinical Labs, Physicians, Others), Growth Prospects, Regional Outlook & Global Forecast, 2024 - 2032

Clinical Communication & Collaboration Market Size

Clinical Communication & Collaboration Market size was valued at USD 2.1 billion in 2023 and is projected to grow at a CAGR of over 12% between 2024 and 2032, driven by an increased emphasis on enhanced patient care and safety. As healthcare providers prioritize delivering superior care, the demand for efficient communication solutions rises. CC&C platforms facilitate quick and accurate information exchange among healthcare professionals, promoting faster decision-making and improved patient outcomes. This heightened focus on patient-centric care drives the adoption of advanced communication technologies within the healthcare ecosystem.
 

For instance, in August 2023, In August 2023, Foxo, a prominent provider of secure clinical communication and collaboration solutions, introduced a patient-centric module aimed at elevating the patient experience through secure engagement. This innovative module enables patients to actively engage with healthcare providers, request files and imaging, schedule or adjust appointments, bypass telephone queues, and retrieve crucial clinical information. Consequently, it not only enhances patient satisfaction but also eases the burden on administrative teams and busy phone lines, offering the flexibility to establish a dynamic multi-channel call center.
 

Advances in technology, including mobile devices, cloud computing, and integration with electronic health record (EHR) systems, play a significant role in the growth of the CC&C market. Seamless integration with existing healthcare IT infrastructure allows for a more cohesive and streamlined communication workflow. Mobile applications and other innovative technologies also contribute to the accessibility and efficiency of clinical communication.
 

For an instance, in July 2021, Vocera Communications, Inc., an esteemed leader in clinical communication and workflow solutions, unveiled Vocera Edge, its latest cloud-based clinical communication and collaboration (CC&C) solution tailored for smartphones. Specifically crafted for the cloud, Vocera Edge maximizes the value of electronic health record (EHR) investments for healthcare systems. This Software as a Service (SaaS) offering not only expands Vocera's market presence but also widens the range of physician use cases, fostering increased adoption while strengthening EHR integrations to bolster patient-centric workflows.
 

However, many healthcare organizations have complex and legacy systems in place. Integrating new CC&C solutions with these existing systems can be a significant challenge. The seamless interoperability of communication platforms with electronic health records (EHR), patient management systems, and other healthcare IT infrastructure is crucial for effective communication. Integration difficulties can slow down adoption and impact the overall efficiency of clinical communication, thus limiting market growth.
 

COVID-19 Impact

The COVID-19 pandemic profoundly influenced the clinical communication and collaboration market, accelerating its growth as healthcare providers sought efficient communication solutions. With the surge in demand for remote consultations and the need for timely information exchange, the adoption of CC&C technologies skyrocketed. The pandemic highlighted the importance of streamlined communication in healthcare settings, driving increased investment in digital solutions to enhance collaboration among healthcare professionals, ultimately reshaping the landscape of clinical communication.
 

Clinical Communication & Collaboration Market Trends

The ongoing growth of telehealth and virtual care may lead to increased integration with CC&C solutions. According to a report published by the American Medical Association (AMA), a survey found that 85% of respondents noted an improvement in the timeliness of care with the implementation of telehealth.
 

Additionally, 75% reported that telehealth enabled them to provide high-quality care. More than 70% expressed a strong motivation to enhance and expand the utilization of telehealth services based on these positive outcomes. As healthcare delivery continues to evolve, seamless communication platforms that support virtual consultations, remote monitoring, and patient engagement are expected to become more integral to the overall healthcare ecosystem.
 

Clinical Communication & Collaboration Market Analysis

Based on the component, the solution segment will gain remarkable momentum during the forecast timeline. The adoption of Clinical Communication and Collaboration (CC&C) solutions is led by the growing emphasis on seamless healthcare communication. These solutions promote efficient information exchange among healthcare professionals, ensuring timely and accurate decision-making. Additionally, the integration of CC&C with electronic health records enhances data accessibility, while telehealth and collaborative care platforms support remote and team-based healthcare delivery. The demand for streamlined communication improved patient care, and the ongoing digitization of healthcare services collectively propel the widespread adoption of these advanced solutions.
 

Based on the deployment, the on-premises segment held over 59% of the clinical communication & collaboration market share in 2023. The preference for on-premises deployment models in clinical communication and collaboration (CC&C) solutions is favoured by organizations seeking greater control over their infrastructure and sensitive healthcare data.
 

On-premises solutions offer a customized and dedicated environment, allowing for meticulous security measures and compliance adherence. This deployment model is often chosen by healthcare entities with specific regulatory requirements or concerns about data privacy. On-premises solutions provide a sense of ownership, enabling organizations to tailor configurations to their unique needs and maintain direct oversight of system performance and maintenance.
 

North America clinical communication & collaboration market accounted for 35% of the revenue share in 2023. The region's advanced healthcare infrastructure, in line with a strong emphasis on technology adoption, has fostered a conducive environment for CC&C solutions. The presence of stringent regulatory frameworks, such as HIPAA, has propelled the demand for secure communication platforms, driving innovation.
 

Additionally, a heightened focus on patient outcomes and the need for streamlined communication workflows in large, complex healthcare systems contribute to the industry's growth. The robust investment in digital health technologies and the willingness to embrace innovative solutions position North America as a thriving hub for CC&C advancements.
 

Clinical Communication & Collaboration Market Share

Oracle holds the largest market share, the company has a robust portfolio of healthcare solutions, including products and services that cater to the clinical communication and collaboration needs within the healthcare industry. The company's extensive experience in providing enterprise solutions, database management systems, and cloud services positions it as a key player capable of offering comprehensive CC&C solutions.
 

Clinical Communication & Collaboration Market Companies

The major enterprises dominating the competitive landscape of the clinical communication & collaboration industry include:

• Avaya LLC
• Cisco Systems
• Intel Corporation
• Microsoft
• NEC Corporation
• Oracle
• Plantronics, Inc.
   

Clinical Communication & Collaboration Industry News

• For instance, in August 2023, TigerConnect, a leading clinical collaboration platform in healthcare, proudly revealed that its Physician Scheduling solution is now featured on the list of validated vendors in the Physician Scheduling category by KLAS Research. The acknowledgment is based on extensive surveys and feedback from TigerConnect's customers, extensively outlined in KLAS Research's recent report titled "First Look – TigerConnect Physician Scheduling 2023." This recognition underscores TigerConnect's commitment to excellence in providing trusted solutions for healthcare professionals.
   

>The clinical communication & collaboration (CC&C) market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue (USD million) from 2018 to 2032 for the following segments:

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Market, By Component

• Solution
• Secure Messaging Platform
• Electronic Health Record (EHR) Systems
• Telehealth Platform
• Collaborative Care Platforms
• Others 
• Services
• Integration & Implementation
• Consulting Services
• Support & Maintenance

Market, By Deployment

• Cloud
• On-premise

Market, By End-use

• Hospital
• Small Hospitals
• Medium Hospitals
• Large Hospitals 
• Clinical Labs
• Physicians
• Others

The above information has been provided for the following regions and countries:

• North America
  • U.S.
  • Canada
• Europe
  • UK
  • Germany
  • France
  • Italy
  • Spain
  • Russia
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • ANZ
  • Southeast Asia 
• Latin America
  • Brazil
  • Mexico
  • Argentina
• MEA
  • UAE
  • South Africa
  • Saudi Arabia