Airport Kiosk System Market Size – By Component, By Type and Forecast, 2025 – 2034

Airport Kiosk System Market Size

The global airport kiosk system market was valued at USD 2.3 billion in 2024 and is estimated to grow at a CAGR of 9.6% from 2025 to 2034.
 

Airport kiosk systems have transformed passenger processing through self-service solutions that improve efficiency. These systems automate check-in, baggage handling, and boarding procedures, reducing manual operations and passenger wait times. As air travel volume increases, airports worldwide are implementing kiosk technologies to enhance passenger experience and operational efficiency. For instance, SITA is partnering with Taipei Taoyuan International Airport (TPE) to deploy advanced check-in kiosk solutions. The agreement, extending to 2033, incorporates SITA's Local Departure Control System (LDCS), Common Use Terminal Equipment (CUTE), and Common Use Self-Service (CUSS) systems. The project includes upgrading 80 kiosks across Terminals 1 and 2, enabling TPE to modernize its operations and increase efficiency for international flights.
 

The growth of the airport kiosk system market is driven by passenger demand for efficient check-in processes. The increase in global air travel has made speed and convenience essential aspects of airport operations. Self-service kiosks are replacing traditional check-in counters, which often experience long queues and delays. These kiosks enable passengers to independently manage check-in, seat selection, and baggage tagging, reducing wait times and improving the travel experience. For airports, kiosk systems enhance passenger flow, optimize space usage, and lower operational costs by reducing staff requirements for routine tasks. The incorporation of user-friendly interfaces and advanced technologies in kiosks meets current passenger expectations, making them fundamental to modern airport infrastructure.
 

Airport Kiosk System Market Trends

The airport kiosk market is evolving toward automated and flexible solutions to enhance operational efficiency and passenger experience. The rise in passenger traffic has increased the need for self-service options to minimize wait times and optimize passenger flow. Modern kiosks now incorporate functionalities such as baggage check-in, seat selection, and biometric identification, enhancing processing speed and security. The adoption of common-use systems enables multiple airlines to utilize shared infrastructure, maximizing space utilization and operational flexibility. For instance, Collins Aerospace has been chosen to enhance passenger experience at Narita International Airport by deploying systems like ARINC cMUSE and ARINC SelfServ kiosks. The ARINC cMUSE system allows airlines to share check-in desks and gate positions, reducing wait times and improving operational flexibility. The ARINC SelfServ kiosks enable passengers to perform check-in, boarding pass printing, and baggage check independently, accelerating the check-in process.
 

The airport kiosk market is transforming through increased automation and self-service capabilities to enhance passenger convenience. Airports are implementing kiosks with advanced features, including biometric authentication, multi-language support, and real-time baggage tracking to address passenger needs for faster processing. The integration of kiosks with Common Use Passenger Processing Systems (CUPPS) and baggage handling systems helps optimize operations and reduce staffing needs. Contactless solutions and customizable options allow passengers to independently manage seat selection, check-in procedures, and boarding pass printing. Airports deploy these kiosks strategically to manage high passenger volumes, improve traffic flow, and minimize congestion, contributing to an enhanced airport experience.
 

Airport Kiosk System Market Analysis

The integration of airport kiosks with existing airport systems presents significant technical challenges, often resulting in implementation delays. The market presents opportunities through increasing passenger demand for self-service solutions and biometric technology integration, which improves the travel experience. Airports are implementing kiosks with multilingual capabilities and real-time information systems to serve international travelers. The evolution of data security and privacy regulations requires kiosk systems to maintain strict compliance standards for passenger information protection.
 

Based on component, the airport kiosk system market is segmented into hardware, software, and services. In 2024, the hardware segment accounted for the largest market share with 60% share.
 

The hardware segment of the airport kiosk market comprises kiosks, printers, touchscreens, barcode scanners, and bag drop units. Kiosks serve as the primary hardware component, performing functions such as check-in, baggage tagging, and boarding pass printing. These systems incorporate biometric scanners and advanced technologies to enhance passenger security and experience.
 

The increasing need for rapid check-in processes and automation necessitates more sophisticated and resilient hardware. Airports are implementing scalable kiosk systems capable of integrating new technologies. Modular designs and enhanced print capacities have become essential features to accommodate growing passenger volumes, particularly in high-traffic airports.
 

Based on type, the market is divided into check-in kiosks, automated passport control kiosks, common-use self kiosk, bag drop kiosks, retail kiosks, and others. The check-in kiosks segment is the fastest-growing segment with a CAGR of 10.8% during the forecast period.
 

Check-in kiosks represent a significant segment of the airport kiosk market, enabling passengers to independently complete check-in procedures, print boarding passes, and process baggage. These self-service systems reduce passenger wait times and improve operational efficiency by streamlining the check-in process. Airports are implementing self-service check-in kiosks to enhance passenger convenience and minimize dependence on traditional check-in counters, particularly during high-traffic periods.
 

The implementation of check-in kiosks continues to grow due to technological advancements, including biometric authentication and multi-language capabilities. These features enhance both the speed and security of the check-in process while accommodating diverse international travelers. As airports increasingly automate their operations to handle growing passenger volumes, check-in kiosks serve as essential tools in reducing congestion and optimizing overall airport efficiency.
 

North America airport kiosk system market is expected to reach over USD 2.5 billion by 2034. The North American airport kiosk market is growing due to rising passenger traffic and the need for efficient check-in processes. Major U.S. airport hubs, including Los Angeles, New York, and Chicago, are investing in self-service technologies to improve operational efficiency and passenger experience. Airport kiosks in the United States now incorporate biometric verification, baggage check-in, and multi-language support to serve international travelers. The implementation of Common Use Passenger Processing Systems (CUPPS) is also driving market growth by enhancing flexibility and resource optimization.
 

China's market is expanding due to growth in air travel and increasing automation requirements. Major airports, including Beijing Capital and Shanghai Pudong, have implemented self-service kiosks to handle high passenger volumes. The market shows increased adoption of biometric technologies and contactless systems to improve processing speed and safety. The Chinese government's airport infrastructure modernization initiatives support the implementation of kiosk solutions to improve passenger experience and operational efficiency.
 

Germany's market is developing as major hubs like Frankfurt and Munich prioritize passenger convenience and operational efficiency. Self-service kiosks now incorporate baggage check-in, seat selection, and biometric authentication capabilities. German airports are implementing common-use systems, aligned with European Union digitalization efforts, to reduce queues and optimize processes. These implementations improve passenger flow and provide operational flexibility during high-traffic periods.
 

Japan's airport kiosk system industry is growing through air travel infrastructure modernization. Tokyo Narita and Osaka Kansai airports have implemented self-service kiosks to address the need for efficient and contactless passenger processing. The kiosks feature multi-language support, biometric authentication, and baggage check-in capabilities to serve domestic and international travelers. The integration of self-service kiosks aligns with Japan's technological standards and service quality requirements.
 

South Korea's airport kiosk system market is expanding with emphasis on efficient passenger processing. Incheon and other major airports have deployed self-service kiosks offering check-in, seat selection, and baggage tagging services. The market features increasing integration of biometric technology and real-time passenger data management systems. The government's digital transformation initiatives in aviation support kiosk technology adoption, with contactless solutions becoming prevalent to enhance security and convenience.
 

Airport Kiosk System Market Share

Amadeus IT Group SA, Elenium Automation Pty Ltd, and Embross Group are prominent companies in the airport kiosk and self-service solutions market. Amadeus provides digital solutions for passenger services, including self-check-in and baggage handling. Elenium Automation develops automation technology for airports, offering self-service kiosks and management systems to improve operational efficiency. Embross Group manufactures self-service kiosks and software, providing airports with modular solutions that enhance passenger experience and streamline operations. These companies support the increasing adoption of automation and efficient travel processes at airports worldwide.
 

Airport Kiosk System Market Companies

Major players operating in the airport kiosk system industry are:

• Amadeus IT Group SA
• Elenium Automation Pty Ltd
• Embross Group
• Fujitsu Ltd.
• IER SAS
• Innovative Travel Solutions
• KIOSK Information Systems
• Marcus Pedersen Ap
• Materna IPS GmbH (SITA)
• NCR Voyix Corporation
• Olea Kiosks Inc.
• Phoenix Kiosk, Inc
• Rockwell Collins, Inc.
• Toshiba Tec Cor
   

Airport Kiosk System Industry News

• In May 2023, Embross Systems installed VelocityOne (V1) kiosks at GMR Delhi, Hyderabad, and Goa Manohar International Airports in India. The kiosks feature custom software to enhance passenger processing efficiency. Embross provides round-the-clock operation and maintenance services for these kiosks while complying with airport service level agreements (SLAs).
   
• In July 2024, SITA implemented self-service passenger verification and check-in systems at Shanghai Pudong International Airport (PVG). The installation includes 52 self-service kiosks and 14 self-service bag drops (SBDs) across the airport. The common-use self-service solutions (CUSS) for international passengers support the airport's operations as China's primary international hub and address increased passenger volumes following the pandemic.
   

This airport kiosk system market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue (USD million) from 2021 to 2034, for the following segments:

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Market, By Component

• Hardware
• Software
• Services

Market, By Type

• Check-in kiosks
• Automated passport control kiosks
• Common-use self kiosk
• Bag drop kiosks
• Retail kiosks
• Others

The above information is provided for the following regions and countries:

• North America
  • U.S.
  • Canada
• Europe
  • UK
  • Germany
  • France
  • Italy
  • Spain
  • Russia
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Australia 
• Latin America
  • Brazil
  • Mexico
• MEA
  • UAE
  • Saudi Arabia
  • South Africa