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Robotic Process Automation involving the use of software robots to automate repetitive and rule-based tasks will emerge as a prominent trend across the airport automation industry. In the airport industry, RPA can be applied to various functions, including baggage handling, passenger services, and back-office operations. Automation through RPA can lead to increased operational efficiency, cost savings, and improved accuracy. As airports seek to optimize processes and reduce human intervention in routine tasks, the adoption of RPA is anticipated to rise.
Quoting an instance, in February 2024, IAG extended an invitation to Future Travel Experience at its Waterside headquarters near Heathrow. During a comprehensive briefing that spanned a few hours, IAG showcased several key division heads and thought leaders, providing insights into its ongoing innovation initiatives. As a Corporate Partner of the FTE Digital, Innovation & Startup Hub, IAG expressed its commitment to collaborating with airport partners on various trials. These trials encompass a broad spectrum of innovations, including robotics and automation, artificial intelligence and machine learning, biometrics and digital identity, personalization, startup collaborations, sustainability, private networks, and the Internet of Things (IoT). The focus of these initiatives extends across airport areas such as the ramp, lounges, and accessibility, showcasing IAG's dedication to advancing technology and enhancing the passenger experience.