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The aviation industry may see increased adoption of contactless biometric systems and touchless technologies to enhance passenger experience and improve hygiene. For instance, in November 2023, Abu Dhabi International Airport unveiled cutting-edge biometric systems at its newly inaugurated Terminal A, designed to provide passengers with a swifter and more seamless journey to their departure gates. Airport officials reported that passengers can now traverse from the curb outside the terminal to their gate within just 12 minutes, attributing the efficiency to advanced airport technologies and streamlined procedures.
Notably, self-service baggage drop-off kiosks take a mere 30 seconds, immigration procedures are cleared in 10 seconds, and the boarding process at the gate requires just three seconds, as highlighted by Andrew Murphy, Chief Information Officer at Abu Dhabi Airports, during a media tour of the expansive 742,000 square-meter terminals. Facial recognition, iris scanning, and other biometric methods may become more prevalent for tasks such as check-in, security clearance, and boarding, reducing physical contact points in airports, and thus stimulating product demand.